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Quick Tracking

Find your order

Enter your details to see the latest status

• Order number

• Email address

Need help with your delivery?

Something not right?

• Your order is late

• Tracking hasn’t updated

• Part of your order is missing

Contact Us via the links above

Important delivery info

• Orders may arrive in separate parcels

• Tracking can take up to 24 hours to update after dispatch

• If your item was sent by a partner brand, delivery times may vary

Start or track your return

You can return most items within 28 days of delivery. Items must be unused and in their original condition, with packaging where possible.

Start a return

• Enter your order details to begin

• Order number

• Email address

IMPORTANT INFORMATION

Before you return:

• Items must be unused and in original condition

• Some items may be non-returnable (e.g. hygiene or personalised items)

• If your item was sold by a partner brand, return instructions may vary

• We’ll guide you through this after you enter your order details.

Something wrong with your item?

If your item is:

• Faulty

• Damaged

• Incorrect

You don’t need to follow the standard returns process.

[Contact support now]

Some items are sold and shipped by partner brands.

This means:

• Your order may arrive in separate parcels

• Returns may be handled slightly differently

Visit our returns page for more information or start your return here

Support Options

Still need help?

Message Us (Recommended)
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• Chat with us on iMessage
• Chat with us on WhatsApp
• Message us on Facebook Messenger

Email Support
Contact us at: customerservices@debenhams.com