Contacting Us
What can we help you with today?
Whether it’s a return, refund, or delivery issue, we’ll point you in the right direction.
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Get real-time updates on your delivery
Quick Tracking
Find your order
Enter your details to see the latest status
• Order number
• Email address
Need help with your delivery?
Something not right?
• Your order is late
• Tracking hasn’t updated
• Part of your order is missing
Contact Us via the links above
Important delivery info
• Orders may arrive in separate parcels
• Tracking can take up to 24 hours to update after dispatch
• If your item was sent by a partner brand, delivery times may vary
Start or track your return
You can return most items within 28 days of delivery. Items must be unused and in their original condition, with packaging where possible.
Start a return
• Enter your order details to begin
• Order number
• Email address
IMPORTANT INFORMATION
Before you return:
• Items must be unused and in original condition
• Some items may be non-returnable (e.g. hygiene or personalised items)
• If your item was sold by a partner brand, return instructions may vary
• We’ll guide you through this after you enter your order details.
Something wrong with your item?
If your item is:
• Faulty
• Damaged
• Incorrect
You don’t need to follow the standard returns process.
[Contact support now]
Some items are sold and shipped by partner brands.
This means:
• Your order may arrive in separate parcels
• Returns may be handled slightly differently
Visit our returns page for more information or start your return here
Support Options
Still need help?
Message Us (Recommended)
Fastest way to get help from our Customer Services team.
Email Support
Contact us at:
customerservices@debenhams.com