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Customer Service

Payments & Promotions

We often have promos running on our website, please remember to apply the promo when at the checkout and to enter any promo code exactly as displayed on the website.


If you're having issues applying a promo to your order, these are some of the things to check:


  • -Is there a time limit to the promo? Some of our promos have time limits, your order must be placed before the promo ends to be applied to your order.
  • -Only one code can be used per order, if you already have a promo applied then we wont be able to apply another to the same order.
  • -Check for any exclusions, some of our promos exclude products from some categories on our website.
  • -If you're using a delivery promo make sure you have selected the correct delivery method for the promo to work.

Payment options


We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron, American Express, Discover and Diners. We also accept PayPal, Apple Pay (iOS only), Klarna, Giftcards and prepaid debit cards.


Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf. Discover & Diners payment methods do not apply on the app.


When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.


Gift Vouchers


If you've been gifted a burton voucher/gift certificate, then yes we accept those, please get in touch with customer service

PAY IN 3 PAYMENTS, INTEREST-FREE. Split your purchase into three equal payments so you can spread the cost of your purchase over time. Enter the credit or debit card details of your choice and make automatic payments every 30 days. Your first instalment will be collected when your order is confirmed by the merchant and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. No interest or fees. No impact to your credit score. All you need is: A UK credit or debit card, to be over 18 years of age and a UK residents address.

 

For a full list of FAQs please click here.

 

Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford your monthly repayments on time. For any more info just click here as Klarna are right on hand for quick and simple, self service solutions.

 

Burton acts as an introducer and not a lender of unregulated credit products provided [exclusively] by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply. Please note that the following products are not regulated by the FCA: [Pay in 30 days and Pay in 3 instalments]

 

For customer service queries you can contact the Klarna customer service team here. See here for Klarna Terms and Conditions.

If you experiencing error messages when making a payment, firstly, make sure you have inputted the correct details by checking all the information correctly.


If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address on your Burton account.


If the above doesn't help, your Credit Card Company or bank will have more information.


If using PayPal, please contact PayPal directly if your payment has been declined.


If you're still facing problems then please contact us with the following information:


  • -What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X)
  • -What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
  • -What payment method you were trying (e.g. PayPal, Visa)
  • -A description of the problem and what time the problem occurred

If you've been gifted a burton voucher/gift certificate, then yes we accept those, please get in touch with customer service