Shopping with us in store and online – everything you need to know
We’re excited to be able to welcome you back to our stores and are continuing to operate with enhanced safety measures to help keep you and our employees safe. In line with government guidance, some local lockdown restrictions may apply so please check our store locator pages for individual store details and opening hours.
Of course, we’re still here for you 24/7 online too, with free home delivery on orders over £30 and extended returns. We’ve also introduced a range of new contactless delivery and returns options for you to choose from.
Here’s what you need to know about shopping with us right now…
Changes in store
The majority of our stores in the UK remain open, however some stores may close temporarily in areas where lockdown restrictions are in place. We are closely following the government’s guidance on measures to protect the safety of our staff and customers. When you choose to visit us in store, here are a few things to keep in mind:
Socially distanced shopping
We’ve made some alterations to the layout of our stores and queuing areas and added floor markings and signage to help customers stay socially distanced. Please keep 2m apart from others and wear a face covering when you shop with us unless you are exempt.
Limited numbers of shoppers
We’ll be limiting the number of people in store and ask that you shop alone where possible. Children should be closely supervised to maintain social distancing.
Our fitting rooms remain closed to minimise contact.
We recommend contactless payments and we’ve added screens at till points to help protect you and our staff – e-receipts are also available.
Cleaning & safety measures
As you’d expect, we’ll be carrying out extra cleaning, sanitizing and hygiene measures to keep the whole store as safe as possible.
Your delivery options
We are continuing to offer free Standard Delivery on orders over £30 to your home. Our couriers are offering contact-free delivery as standard. This means no hand-to-hand contact and your parcel will be left safely at your door. If you have a safe place and would like your order left there instead, please let us know by adding a note to the delivery instructions box at checkout or by using the ‘My Places’ feature in the Hermes app. Some orders may take a little longer to arrive than usual due to the extra social distancing measures we’ve put in place to keep our distribution centre employees and couriers safe.
Changes to returns
For any store temporarily closed due to lockdown measures, we will welcome returns for in-store purchases up to 14 days after it reopens. For online orders we encourage customers to continue to use our contactless collection from home returns service where possible.
Collect From Store
We are now offering Collect From Store Standard and Collect From Store Express where possible. Please see checkout for details of delivery services available in your location. If a store is closed due to local lockdown restrictions and your item has already been dispatched there, we will keep it safe for you to collect for up to 28 days after the store reopens.
Questions & queries
To ensure the safety and welfare of our staff we have temporarily closed our Customer Care call centres. In the meantime, our Customer Care team are still available and happy to help with any queries via email. For a quick answer to the most common questions, please see our FAQs.
As the situation changes our plans might too. If they do, we'll let you know.
Take care, and keep in touch.
The Burton Menswear team
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