Returns

For your convenience, UK customers can go to your nearest store in the UK and Republic of Ireland customers can go to your nearest store in the Republic of Ireland, excluding those in department stores, with your returns. Please ensure that you take your despatch note with you as your proof of purchase. You will also require the card that was used to purchase the order online. If you are not the cardholder for the order, they will need to be present at the time of return to store to accept the refund back onto their credit / debit card.

Republic of Ireland Customers
Refunds in-store for items bought on-line will be paid in Euros by applying Arcadia's current commercial exchange rate to the sterling price for the item on your despatch note.

Alternatively, log in to your account and select 'Request a return' from the 'My Orders' section. Click the order number containing the items you want to return and follow the 'Create return' link next to the order number.

Please select the items you wish to send back to us with a reason for each. Once you click the 'Create Return' button you will be given a unique Returns Authorisation Number. Write this number along with your name and address in the areas provided on the freepost returns label. Peel off the prepaid label that comes with delivery, stick it to the parcel and post it to us so that we receive it within 14 days of delivery.

International customers will not receive a pre-paid label and are required to return unwanted orders at their own cost.

When returning any items using the freepost label, please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.

If you would like to receive your refund more quickly, please take the items to be returned to your nearest store where the refund will be processed for you.

Please click here to find your closest store.

You can log in to your account here.

Download a return label here.

Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money. As long as the returns label provided is used then this return is completely free of charge within the mainland United Kingdom.

The refund will be processed once you're your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund/credit from Burton. You will be refunded onto the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team on 0844 984 0260 with your order number, postcode and new card details. You can call Customer Services between 9am and 5pm (GMT), seven days a week (excluding UK bank holidays). For security reasons, we cannot accept this information via email.

Please note
Returns cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code from the web if your order has been received more than 14 days before. If you experience any difficulties with the online returns process please contact us at customer.service@burton.co.uk.

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

If your item is faulty you can return it to us using the freepost returns label and process detailed in the returns page.

In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). Order cancellations must be made in writing to Customer Services quoting your order number. In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

REFUNDING THE DELIVERY CHARGE

If we have made a mistake on an item sent to you or it is faulty or damaged we will refund the delivery charges you have paid to receive that item. We will also refund the delivery charges if you are cancelling your purchase within the seven day cooling off period.

Full details of the returns procedure will also be sent to you with your order.

Your statutory rights are not affected by our returns policy and you will have the benefit of them too.

Copyright © Burton
Arcadia Group Brands Limited trading as Burton
Registered in England
Company No. 1016191
Registered address: Colegrave House,
70 Berners Street,
London W1T 3NL
VAT No: GB169094336

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