Delivery
Delivery Information & Costs
We currently offer two delivery options - Nominated Day Delivery and Standard Delivery.
Nominated Day Delivery
We aim to deliver all mainland UK nomintated day orders on the day you specify. Next working day delivery is available for orders placed before 4pm Monday-Friday, 2pm Sunday(GMT). Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive and will will arrive 1 working day later than the nomiated day you select. Saturday and Sunday are not classified as working days. Deliveries to the Highlands and Islands and AB postcodes will arrive up to 5 working days after the nominated delivery day you select.
All customers who select a nominated day delivery, and include their mobile phone number at checkout will receive a text message with delivery updates. On the day of delivery, our couriers will text you to advise an approximate time frame when they will be delivering your order.
Standard Delivery
We aim to deliver all mainland UK standard orders in 2-4 working days. Sometimes during sale or other busy periods, deliveries may take longer. If you have not received your delivery within 5 working days, please contact our Customer Services department. Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. For Northern Island and AB postcodes we aim to deliver standard orders within 5-7 working days. To the Highlands and Islands we aim to delivery within 7 days. During busy periods, please allow up to 7 working days for delivery to Northern Ireland and 10 working days for delivery to the Highlands and Islands.
Our couriers typically deliver Monday to Friday, 8am-7pm. Saturday deliveries are available using our nominated delivery service for an additional fee.
United Kingdom (Mainland)
Nominated Day Delivery - £5.95 for Monday-Friday deliveries, £7.50 for Saturday deliveries. Next working day delivery available if your order is placed before 4pm Monday-Friday, 2pm Sunday.
Standard Delivery - £3.95 delivery charge for all orders under £70, FREE on orders over £70. Delivered in 2-4 working days.
Northern Ireland and AB Postcodes
Nominated Day Delivery - £5.95 for Monday-Friday deliveries. Guaranteed Saturday delivery not available. Deliveries will arrive one working day later than the nominated delivery day selected at checkout.
Standard Delivery - £3.95 delivery charge for all orders under £70, FREE on orders over £70. Delivered in 5-7 working days.
Highlands and Islands
Nominated Day Delivery - £5.95 for Monday-Friday deliveries, Guaranteed Saturday delivery not available. Deliveries will arrive up to five working days later than the nominated delivery day selected at checkout.
Standard Delivery - £3.95 delivery charge for all orders under £70, FREE on orders over £70. Delivered within 7 working days.
Republic of Ireland
Nominated Day Delivery - Unavailable.
Standard Delivery - £3.95. Delivered within 5 working days.
Please note that any additional duty or customs charges applicable in the destination country are payable by the recipient.
Channel Islands/BFPO Addresses
At this time we regret that we do not deliver to these addresses.
All times quoted are Greenwich Mean Time (GMT) or British Summer Time (BST) (as applicable)
WHEN CAN YOU EXPECT YOUR DELIVERY ( UK MAINLAND DELIVERIES)?
Standard Delivery - Within 2-4 working days of placing the order.*
Nominated Day Delivery - On your chosen nominated day. Next working day delivery is available on orders placed before 4pm.*
Please allow 5 working days before querying your order.
*Delivery time exceptions: UK Bank Holidays (if applicable): Please allow an extra working day for both standard and nominated day deliveries.
Frequently Asked Questions
Can I change my delivery address?
Unfortunately, we cannot change a residential delivery address to a business delivery address once the order has been dispatched.
How do I track my order?
For nominated day deliveries within the UK - Log on to www.hdnl.co.uk/tracker.aspx and use the tracking number provided in your despatch email or click the link in your despatch email. Please allow 24 hours from receipt of the email before tracking your order.
For standard deliveries within the UK - Log onto www.hermes-europe.co.uk and use the tracking number and delivery postcode provided in your despatch email. Please allow 36 hours from receipt of the email before tracking your order.
For Overseas Deliveries
Unfortunately we are unable to offer order tracking at this time. Please contact our customer services team by phone on +44 844 984 0260 or by email at customer.service@burton.co.uk
Do I need to sign for my delivery?
A signature is requested on delivery. If you are not in when our couriers first try to deliver, and they cannot find a safe location to leave the package, they will leave a card. The couriers will then attempt to deliver 2 more times on the following working days. Please follow the instructions on the card left by the courier to arrange redelivery.
What happens if I am not in when you try to deliver?
If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will leave a card, take your order back and then attempt to delivery 2 more times on the following working days. Please follow the instructions on the card left by the courier to arrange redelivery
Statutory Rights
Your statutory rights are not affected by our returns policy and you will have the benefit of them too.
Copyright © Burton
Arcadia Group Brands Limited trading as Burton
Registered in England
Company No. 1016191
Registered address: Colegrave House,
70 Berners Street,
London W1T 3NL
VAT No: GB169094336
CONTACT BURTON CUSTOMER SERVICES
UK
Phone: 0844 984 0260
(Calls charged at national rate)
Email: feedback@burton.co.uk
Ireland
Phone: +44 844 984 0260
(Calls charged at national rate)
Email: feedback@burton.co.uk