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HELP

HOW TO ORDER

It's my first order
Ordering from Burton.co.uk couldn't be easier, just follow these simple steps:

  1. Browse using the clothing options down the left hand side or enter a product description or number in the search box.
  2. To take a closer look at a product just click on the product image for more information.
  3. When you are ready to buy, choose your size and colour and simply click on add to bag. Look out for any matching or complementary items underneath your selection.
  4. Click on continue shopping or proceed to the checkout.
  5. Make and update any changes to your order and remember to enter and verify your promotional code if you have one.
  6. Click on continue shopping or continue to checkout.
  7. Select new customers and fill in your details to register with us. Make a note of your password, as you will need it to keep track of your order and to shop with us again.
  8. Check your order and choose your delivery option.
  9. Select your method of payment, enter the details then click on confirm and pay.
  10. Make a note of your order number.
  11. We will send you a confirmation email to confirm that we are processing your order and another one when your order has been despatched to our couriers.


I am a returning customer

  1. Log into your account using your email address and password
  2. Browse using the clothing options down the left hand side or enter a product description or number in the search box. To take a closer look at a product just click on the product image for more information.
  3. When you are ready to buy, choose your size and colour and simply click on add to bag. Look out for any matching or complementary items underneath your selection.
  4. Click on continue shopping or proceed to the checkout.
  5. Make and update any changes to your order and remember to enter and verify your promotional code if you have one.
  6. Click on continue shopping or continue to checkout.
     
  7. Check your order and choose your delivery option.
  8. Select your method of payment, enter the details then click on confirm and pay.
  9. Make a note of your order number.
  10. We will send you a confirmation email to confirm that we are processing your order.

 

DELIVERY


We currently offer two delivery options - Nominated Day Delivery and Standard Delivery.

Nominated Day Delivery
We aim to deliver all mainland UK nomintated day orders on the day you specify.  Next working day delivery is available for orders placed before 6pm Monday-Friday, 2pm Sunday(GMT).  Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive and will will arrive 1 working day later than the nomiated day you select.  Saturday and Sunday are not classified as working days. Deliveries to the Highlands and Islands and AB postcodes will arrive up to 5 working days after the nominated delivery day you select.

All customers who select a nominated day delivery, and include their mobile phone number at checkout will receive a text message with delivery updates.  On the day of delivery, our couriers will text you to advise an approximate time frame when they will be delivering your order.

Standard Delivery
We aim to deliver all mainland UK standard orders in 2-4 working days. Sometimes during sale or other busy periods, deliveries may take longer. If you have not received your delivery within 5 working days, please contact our Customer Services department.  Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. For Northern Island and AB postcodes we aim to deliver standard orders within 3-5 working days.  To the Highlands and Islands we aim to delivery within 7 days.  During busy periods, please allow up to 7 working days for delivery to Northern Ireland and 10 working days for delivery to the Highlands and Islands.

Our couriers typically deliver Monday to Friday, 8am-7pm.  Saturday deliveries are available using our nominated delivery service for an additional fee.

DELIVERY TIME ESTIMATES

Please note that delivery time for standard orders is currently 2-4 working days. If you would like to receive your order sooner, our nominated day delivery service will get it to you the next working day, if you order before 6pm (GMT) or on any day you choose.

We aim to deliver all mainland UK standard orders in 2-4 working days. Sometimes during sale or other busy periods, deliveries may take longer. If you have not received your delivery within 5 working days, please contact our Customer Services department. 

Standard deliveries to the Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. We aim to deliver within 5 - 7 working days to Northern Ireland and 7 working days to the Highlands and Islands for all orders placed before 12pm. During busy periods, please allow up to seven working days for delivery to Northern Ireland and 10 working days for delivery to the Highlands and Islands.

We aim to deliver all mainland UK nomintated day orders on the day you specify.  Next working day delivery is available for orders placed before 3pm(GMT).  Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive and will will arrive 1 working day later than the nomiated day you select.  Saturday and Sunday are not classified as working days. Deliveries to the Highlands and Islands and AB postcodes will arrive up to 5 working days after the nominated delivery day you select.

All customers who select a nominated day delivery, and include their mobile phone number at checkout will receive a text message with delivery updates.  On the day of delivery, our couriers will text you to advise an approximate time frame when they will be delivering your order.

Our couriers typically deliver Monday to Friday, 8am-7pm. Saturday deliveries are available using our nominated delivery service for an additional fee.

Exceptions
UK Bank Holidays (if applicable): please allow an extra working day for standard deliveries. Please note bank holidays will not be available as delivery days for nominated day delivery.

Delivery Address
Please note: we are unable to change a residential delivery address to a business delivery address once the order has been despatched.



DELIVERY GUIDE COST

United Kingdom (Mainland)
Nominated Day Delivery - £5.95 for Monday-Friday deliveries, £7.50 for Saturday deliveries. Next working day delivery available if your order is placed before 6pm Monday-Friday, 2pm Sunday.
Standard Delivery - £3.95 delivery charge for all orders under £70, FREE on orders over £70. Delivered in 3-5 working days

Northern Ireland and AB Postcodes
Nominated Day Delivery - £5.95 for Monday-Friday deliveries. Guaranteed Saturday delivery not available. Deliveries will arrive one working day later than the nominated delivery day selected at checkout.
Standard Delivery - £3.95 delivery charge for all orders under £70, FREE on orders over £70. Delivered in 3-5 working days

Highlands and Islands
Nominated Day Delivery - £5.95 for Monday-Friday deliveries, Guaranteed Saturday delivery not available. Deliveries will arrive up to five working days later than the nominated delivery day selected at checkout.
Standard Delivery - £3.95 delivery charge for all orders under £70, FREE on orders over £70. Delivered in 5-7 working days

Republic of Ireland
Nominated Day Delivery - Unavailable.
Standard Delivery - £3.95. Delivered within 5 working days.
Please note that any additional duty or customs charges applicable in the destination country are payable by the recipient.

Channel Islands/BFPO Addresses
At this time we regret that we do not deliver to these addresses.

All times quoted are Greenwich Mean Time (GMT) or British Summer Time (BST) (as applicable)

TRACK MY ORDER

For nominated day deliveries within the UK
Log on to
www.hdnl.co.uk/tracker.aspx and use the tracking number provided in your despatch email or click the link in your despatch email. Please allow 24 hours from receipt of the email before tracking your order.

For standard deliveries within the UK
Log onto
www.hermes-europe.co.uk and use the tracking number and delivery postcode provided in your despatch email. Please allow 36 hours from receipt of the email before tracking your order.

For Overseas Deliveries
Unfortunately we are unable to offer order tracking at this time. Please contact our customer services team by phone on +44 844 984 0260 or by email at
customer.service@burton.co.uk

PAYMENT OPTIONS

payment logos

We accept American Express, Visa, Delta/Connect, Visa Electron, Maestro*, MasterCard, MasterCard Connect, Solo, JCB or Arcadia Group Store cards and PayPal.

Your credit card will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

* We do not accept international Maestro cards. Payments on these cards will not be processed after an order has been placed.

All prices are inclusive of VAT at the current rates and

are correct at the time of entering the information onto the system. The total cost of the order is the price of the products ordered plus the delivery charge.

CREDIT CARD VALIDATION

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy. (View the privacy policy).

VERIFIED BY VISA AND MASTERCARD SECURECODE

Benefits of Verified by Visa & MasterCard SecureCode
Verified by Visa and MasterCard Securecode helps to protect your card against unauthorised use when you shop online by requiring you to enter a personal password each time you buy. You only need to register once to create your password and during registration you will be communicating directly with your card issuer via a secure link. We won't be able to see the information you enter.

What if I am already registered?
If you have already registered, you will be asked to enter your personal password during the online checkout process in order to complete your purchase

What do I need to do to register?
If you have not yet registered for Verified by Visa or Mastercard, you will have the opportunity to do so during the checkout process by entering in your details which will be sent via a secure link to your card issuer. Once the card issuer has confirmed your identity, you will be asked to choose a password and we will be able to complete your order. You will then use the same password each time you purchase online at participating stores.

Please note if you choose not to register during the check out process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your order.

Click for more information on Verified by Visa and Mastercard Securecode. Alternatively contact your card issuer or bank direct for more information.


RETURNS

Return to Store
For your convenience, UK customers can go to your nearest store in the UK and Republic of Ireland customers can go to your nearest store in the Republic of Ireland, excluding those in department stores, with your returns. Please ensure that you take your despatch note with you as your proof of purchase. You will also require the card that was used to purchase the order online. If you are not the cardholder for the order, they will need to be present at the time of return to store to accept the refund back onto their credit / debit card.

Republic of Ireland Customers
Refunds in-store for items bought on-line will be paid in Euros by applying Arcadia's current commercial exchange rate to the sterling price for the item on your despatch note.

As the following brands are for sale in other retailers, refunds and exchanges, can only be made in the original purchase store,as per the Burton Refund policy.
Nickelson
Plain Lazy
Joystick Junkies
Junk Mail
Old Glory
Bloc 28
Purchases of these brands from Burton.co.uk can only be returned to the internet using the freepost returns label enclosed with the product.This does not affect your statutory rights.


Return by Post

Alternatively, log in to your account and select 'Request a return' from the 'My Orders' section. Click the order number containing the items you want to return and follow the 'Create return' link next to the order number.

Please select the items you wish to send back to us with a reason for each. Once you click the 'Create Return' button you will be given a unique Returns Authorisation Number. Write this number along with your name and address in the areas provided on the freepost returns label. Peel off the prepaid label that comes with delivery, stick it to the parcel and post it to us so that we receive it within 14 days of delivery.

International customers will not receive a pre-paid label and are required to return unwanted orders at their own cost.

When returning any items using the freepost label, please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.

If you would like to receive your refund more quickly, please take the items to be returned to your nearest store where the refund will be processed for you. Please click here to find your closest store.

DOWNLOAD A RETURN LABEL

For a Return Label Please Click Here

Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money. As long as the returns label provided is used then this return is completely free of charge within the mainland United Kingdom.

The refund will be processed once you're your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund/credit from Burton. You will be refunded onto the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team on 0844 984 0260 with your order number, postcode and new card details. You can call Customer Services between 9am and 5pm (GMT), seven days a week (excluding UK bank holidays). For security reasons, we cannot accept this information via email.

Please note
Returns cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code from the web if your order has been received more than 14 days before. If you experience any difficulties with the online returns process please contact us at customer.service@burton.co.uk.

REFUNDS

Returning goods bought as special offers
If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

Returning faulty goods

If your item is faulty you can return it to us using the freepost returns label and process detailed in the returns page.

7 Day Cooling-Off Period
In addition to our returns policy, under the Distance Selling Regulations you have seven working days (beginning the day after receipt) to cancel your purchase. In this case, we will provide a full refund but you must return the cancelled items to us at your cost. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

Refunding the Delivery Charge
If we have made a mistake on an item sent to you or it is faulty or damaged we will refund the delivery charges you have paid to receive that item. We will also refund the delivery charges if you are cancelling your purchase within the seven day cooling off period.

Full details of the returns procedure will also be sent to you with your order.

Statutory Rights
Your statutory rights are not affected by our returns policy and you will have the benefit of them too.

Copyright © Burton
Arcadia Group Brands Limited trading as Burton
Registered in England
Company No. 1016191
Registered address: Colegrave House,
70 Berners Street,
London W1T 3NL
VAT No: GB169094336

FREQUENTLY ASKED QUESTIONS

Please Click Here

TERMS & CONDITIONS

For the Burton.co.uk website's Terms & Conditions, please Click Here

PRIVACY POLICY

At Arcadia Group Brands Limited (trading as Burton) we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.

WHAT INFORMATION DO WE COLLECT?

We ask for your name, telephone number, home address, email address and age for competitions, prize draws or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Web site to help us develop and improve it further.

WHAT THE DATA WILL BE USED FOR?

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you.

We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Arcadia Group Brands Limited (trading as Burton). If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

-All email messages and email newsletters will contain information on how you can unsubscribe; or
-send an email to our customer services division on feedback@burton.co.uk writing "unsubscribe" in the subject heading; or
-call our customer services division - see the "CONTACT US" section below; or
-write to us at: Customer Services, Arcadia Group Limited, Colegrave House, 70 Berners Street, London W1T 3NL

Arcadia Group Brands Limited is a registered data controller under the Data Protection Act 1998.We comply with the standards, procedures and requirements laid down in the Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

We will not pass your information on to other Arcadia Group companies or other third parties for marketing purposes unless you have agreed for us to do so.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Credit Reference Agency or Fraud Prevention Scheme, which may keep a record of that information. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy.

We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalise your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

At Arcadia Group Brands Limited (trading as Burton) we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.

We ask for your name, telephone number, home address, email address and age for competitions, prize draws or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Web site to help us develop and improve it further.

UK Waste Electrical and Electronic Equipment (WEEE) Regulations (SI 2006 No. 3289)

The UK WEEE regulations came into effect from 2007.

So that you can get your old electrical products recycled, Arcadia have contributed toward the development of recycling collection points (known as ‘Designated Collection Facilities) throughout the UK through our membership of the Distributor Take Back Scheme (DTS). 

UK households dispose of over 1.2 million tonnes of electrical and electronic waste every year. This is the equivalent of 150,000 double decker buses and would be enough to fill the new Wembley Stadium 6 times over. Much of the UK’s electronic waste ends up in landfill sites, where toxins put communities at risk.

To remind you to recycle, all new electrical products are marked with a crossed out wheeled bin symbol.crossed out wheeled bin symbol

Not all council sites are suitable to collect all types of waste electrical goods. To find out your nearest participating site and for advice on all aspects of recycling at home, please visit
www.recycle-more.co.uk
Please remember to have your postcode to hand.

CONTACT US

Our friendly and helpful Customer Services team are here to help with any queries you might have.

Internet Customer Services: Monday to Friday 0900-2100, weekends and Bank Holidays 0900-1730.

On-line Customer Services: 0844 984 0260 (Local Rate) 9am - 9pm weekdays and 9am - 5:30pm weekends and Bank Holidays

Retail Customer Services: 0845 121 4514 (Local Rate) Weekdays 9am- 6:30pm and 9am - 5:30pm weekends and Bank Holidays

To find your local store online, please click here or use our Store Locator: 0870 122 8804 (National Rate, Automate service) Calls are charged at a local rate and may be recorded or monitored for training purposes. Please note all times are: GMT/BST


Alternatively use this email form to email us. We aim to answer any email on the day we recieve it but if this is not possible we wil let you know.