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Delivery & Returns

Delivery Information & Costs

UK DELIVERY

We currently offer three delivery options - Nominated Day Delivery, Standard Delivery and Collect From Store.

Nominated Day Delivery

We aim to deliver all mainland UK nomintated day orders on the day you specify.  Next working day delivery is available for orders placed before 6pm Monday-Friday, 2pm Sunday(GMT).  Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive and will will arrive 1 working day later than the nominated day you select.  Saturday and Sunday are not classified as working days. Deliveries to the Highlands and Islands and AB postcodes will arrive up to 5 working days after the nominated delivery day you select.

All customers who select a nominated day delivery, and include their mobile phone number at checkout will receive a text message with delivery updates.  On the day of delivery, our couriers will text you to advise an approximate time frame when they will be delivering your order.

UK Standard Delivery

We aim to deliver all mainland UK standard orders in 2-4 working days. Sometimes during sale or other busy periods, deliveries may take longer. If you have not received your delivery within 5 working days, please contact our Customer Services department.  Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. For Northern Island and AB postcodes we aim to deliver standard orders within 5-7 working days.  To the Highlands and Islands we aim to delivery within 7 days.  During busy periods, please allow up to 7 working days for delivery to Northern Ireland and 10 working days for delivery to the Highlands and Islands.

Our couriers typically deliver Monday to Friday, 8am-7pm. Saturday deliveries are available using our nominated delivery service for an additional fee.

Collect From Store

You can now order products online and collect them from Burton stores.

Simply select 'Collect from store' at checkout and choose your nearest participating store.
You can collect your order from most UK Burton and Outfit stores*.
* Excludes Northern Ireland, the Republic of Ireland and some areas of the Highlands

How does it work?

1. Choose a store
Use the store finder to find your nearest participating store.
Order by 6pm (weekdays) or 2pm (Sunday) for next day delivery.

2. We'll email you
We'll send you an email when your order is ready to collect.

3. Collect from store
Come into store to collect your order.
Bring your confirmation email and the card you paid with.

Please note that collect from store service does not operate on a bank hoilday, please allow an extra day for delivery into stores when ordering over a bank hoilday.

United Kingdom (Mainland)
Nominated Day Delivery - £5.95 for Monday-Friday deliveries, £7.50 for Saturday deliveries. Next working day delivery available if your order is placed before 6pm Monday-Friday, 2pm Sunday.
Standard Delivery - £3.95 delivery charge for all orders under £70, FREE on orders over £70.
Collect from store - £2

Northern Ireland and AB Postcodes
Nominated Day Delivery - £5.95 for Monday-Friday deliveries. Guaranteed Saturday delivery not available. Deliveries will arrive one working day later than the nominated delivery day selected at checkout.
Standard Delivery - £3.95 delivery charge for all orders under £70, FREE on orders over £70. Delivered in 3-5 working days.

Highlands and Islands
Nominated Day Delivery - £5.95 for Monday-Friday deliveries, Guaranteed Saturday delivery not available. Deliveries will arrive up to five working days later than the nominated delivery day selected at checkout.
Standard Delivery - £3.95 delivery charge for all orders under £70, FREE on orders over £70. Delivered in 5-7 working days.

Channel Islands/BFPO Addresses

At this time we regret that we do not deliver to these addresses.

Rest of World Addresses

Please see below table for information on where we deliver, how long deliveries should take and the applicable charges.

All times quoted are Greenwich Mean Time (GMT) or British Summer Time (BST) (as applicable)

WHEN CAN YOU EXPECT YOUR DELIVERY? (UK MAINLAND DELIVERIES)

Standard Delivery - Within 2-4 working days of placing the order.*
Nominated Day Delivery - On your chosen nominated day.  Next working day delivery is available on orders placed before 6pm.*
Collect from store - Order by 6pm (weekdays) or 2pm (Sunday) for next day delivery.

Please allow 5 working days before querying your order.

*Delivery time exceptions: UK Bank Holidays (if applicable): Please allow an extra working day for both standard and nominated day deliveries.

Please note that nominated day, Standard, collect from store delivery service does not operate on a bank hoilday, please allow an extra day for standard and collect from store deliveries when ordering over a bank hoilday.

WHEN CAN YOU EXPECT YOUR DELIVERY? (INTERNATIONAL DELIVERIES)

We currently offer two delivery options: Standard delivery and Tracker and Faster delivery.

  Standard Delivery Tracked and Faster
Country Timeframe (up to) Delivery Charge Timeframe Delivery Charge
Albania 8 days £6.00 6 days £25.00
Anguilla 8 days £10.50 5 days £30.00
Argentina 8 days £10.50 5 days £25.00
Armenia 10 days £6.00 8 days £30.00
Australia 9 days £9.00 5 days £20.00
Azerbaijan 10 days £10.50 8 days £22.00
Bahamas 8 days £10.50 4 days £40.00
Bangladesh 9 days £10.50 7 days £20.00
Barbados 8 days £10.50 4 days £30.00
Bermuda 8 days £10.50 5 days £30.00
Bolivia 11 days £10.50 8 days £25.00
Bosnia and Herzegovina 7 days £6.00 6 days £22.00
Brazil 9 days £10.50 5 days £20.00
Brunei 10 days £10.50 4 Days £18.00
Bulgaria 9 days £6.00 7 days £25.00
Cambodia 8 days £10.50 5 days £25.00
Canada 8 days £7.50 4 days £20.00
Cayman Islands 8 days £10.50 4 days £30.00
Central African Republic 10 days £10.50 6 days £30.00
Chile 8 days £10.50 5 days £25.00
China 9 days £10.50 6 days £20.00
Colombia 11 days £10.50 5 days £25.00
Cook Islands 8 days £10.50 7 days £35.00
Croatia 8 days £6.00 6 days £22.00
Czech Republic  7 days £6.00 5 days £10.00
Denmark  6 days £5.00 4 days £12.00
Djibouti 9 days £10.50 7 days £30.00
Eritrea 9 days £10.50 8 days £30.00
Falkland Islands 8 days £10.50 N/A N/A
Faroe Islands 7 days £6.00 5 days £25.00
French Guiana 8 days £10.50 3 days £40.00
French Southern Territories 8 days £10.50 N/A N/A
Gambia 12 days £10.50 8 days £30.00
Greenland 6 days £10.50 N/A N/A
Guadeloupe 8 days £10.50 3 days £30.00
Guyana 8 days £10.50 6 days £40.00
Hong Kong 8 days £10.50 4 days £20.00
Hungary 8 days £6.00 6 days £14.00
India 11 days £10.50 5 days £20.00
Indonesia 12 days £10.50 5 days £20.00
Jamaica 8 days £10.50 5 days £25.00
Kazakhstan 13 days £10.50 7 days £22.00
Kenya 8 days £10.50 4 days £20.00
Kiribati 8 days £10.50 N/A N/A
Kyrgyzstan 13 days £10.50 8 days £22.00
Latvia 9 days £6.00 7 days £16.00
Lithuania 9 days £6.00 7 days £16.00
Macao S.A.R. of China 8 days £10.50 5 days £22.00
Madagascar 9 days £10.50 7 days £30.00
Maldives 9 days £10.50 7 days £35.00
Marshall Islands 8 days £10.50 N/A N/A
Mexico 8 days £10.50 6 days £20.00
Moldova 9 days £6.00 6 days £35.00
Morocco 8 days £10.50 4 days £25.00
Nepal 9 days £10.50 7 days £22.00
New Caledonia 8 days £10.50 N/A N/A
New Zealand 8 days £9.00 5days £20.00
Niger 8 days £10.50 4 days £30.00
Norway 8 days £6.00 6 days £30.00
Oman 8 days £10.50 4 days £20.00
Pakistan 8 days £10.50 5 days £18.00
Palau 8 days £10.50 N/A N/A
Panama 11 days £10.50 5 days £25.00
Phillipines 8 days £10.50 5 days £20.00
Poland 8 days £6.00 6 days £12.00
Puerto Rico 8 days £10.50 4 days £25.00
Republic of Korea 8 days £10.50 5 days £20.00
Romania 9 days £6.00 7 days £20.00
Saint Kitts and Nevis 8 days £10.50 4 days £30.00
Saint Lucia 8 days £10.50 4 days £30.00
Saint Pierre and Miquelon 8 days £10.50 N/A N/A
Saint Vincent and the Grenadines 11 days £10.50 4 days £30.00
Samoa 8 days £10.50 N/A N/A
Sao Tome and Principe 8 days £10.50 N/A N/A
Serbia 9 days £6.00 7 days £22.00
Seychelles 7 days £10.50 6 days £35.00
Singapore 8 days £10.50 4 days £18.00
Solomon Islands 8 days £10.50 N/A N/A
South Africa 8 days £10.50 5 days £18.00
South Georgia / South Sandwich Islands 11 days £10.50 7 days £25.00
Sri Lanka 8 days £10.50 5 days £18.00
Suriname 10 days £10.50 7 days £40.00
Svalbard and Jan Mayen 8 days £10.50 N/A N/A
Sweden 8 days £6.00 6 days £14.00
Taiwan 8 days £10.50 4 days £20.00
Thailand 8 days £10.50 4 days £18.00
Togo 9 days £10.50 5 days £30.00
Tunisia 8 days £10.50 5 days £30.00
Turkey 6 days £10.50 4 days £20.00
Turkmenistan 11 days £10.50 8 days £30.00
Tuvalu 8 days £10.50 N/A N/A
Ukraine 8 days £6.00 6 days £22.00
Uruguay 8 days £10.50 5 days £25.00
Vanuatu 13 days £10.50 6 days £40.00
Viet Nam 10 days £10.50 5 days £35.00
Virgin Islands, British 9 days £10.50 7 days

£30.00



Frequently Asked Questions

Can I change my delivery address?
Unfortunately, we cannot change a residential delivery address to a business delivery address once the order has been dispatched.

How do I track my order?
For nominated day deliveries within the UK - Log on to www.hermes-europe.co.uk and use the tracking number provided in your despatch email or click the link in your despatch email. Please allow 24 hours from receipt of the email before tracking your order.

For standard deliveries within the UK - Log onto www.hermes-europe.co.uk and use the tracking number and delivery postcode provided in your despatch email. Please allow 36 hours from receipt of the email before tracking your order.

For Overseas Deliveries
We do not offer tracking on standard International deliveries.  However, our Tracked & Faster is not only quicker than standard delivery but you can also track your parcel via an established courier to see exactly where it is on its journey to your door.

Do I need to sign for my delivery?
A signature is requested on delivery. If you are not in when our couriers first try to deliver, and they cannot find a safe location to leave the package, they will leave a card.  The couriers will then attempt to deliver 2 more times on the following working days. Please follow the instructions on the card left by the courier to arrange redelivery.

What happens if I am not in when you try to deliver?
If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will leave a card, take your order back and then attempt to delivery 2 more times on the following working days. Please follow the instructions on the card left by the courier to arrange redelivery


Statutory Rights

Your statutory rights are not affected by our returns policy and you will have the benefit of them too.

Copyright © Burton
Arcadia Group Brands Limited trading as Burton
Registered in England
Company No. 1016191

Registered address: Colegrave House,
70 Berners Street,
London W1T 3NL
VAT No: GB169094336

Placing an order to be delivered to Euro-currency countries
We’ve recently launched a new site for our European customers which ships to Andorra, Austria, Belgium, Estonia, Finland, Germany, Greece, HoSee, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Montenegro, Netherlands, Portugal, San Marino, Slovakia, Spain and Switzerland. Therefore, if you still wish for your order to be delivered outside of the UK then you will need to place your order in our new Euro-currency site. If you would like to change site, then please click on the 'Shipping To' link within the header above.

Delivery from our EU Site
All orders that need to be delivered to the EU can now only be processed through using our new EU site – orders from our UK site will no longer offer delivery to Andorra, Austria, Belgium, Estonia, Finland, Germany, Greece, HoSee, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Montenegro, Netherlands, Portugal, San Marino, Slovakia, Spain and Switzerland.

My Account
If you are an existing registered customer with burton.co.uk, you can still log-in to our new Euro-currency site using your existing username and password. Unfortunately, you will only be able to access information about your previous orders placed on the UK site from the 'My Account' section of the UK site.

Returning an order
If you are a customer using European currency and you're looking to organise a return from a recent order on our UK site, please log-in to the UK site and click on Request a Return from 'My Account'.

Orders/returns & refunds

I am a European customer and can't find my order history
If you are a European customer and decide to start shopping on one of our new, dedicated sites, your log in details will remain the same. Unfortunately, you will only be able to access your past orders from our UK site so if you need to make a return, please remember this. If you’re still having problems, please click here to contact our customer services team.

 

Contact Burton Customer Services

UK
Phone: 0844 984 0260
(Calls charged at national rate)
Click here to contact us via email

Rest of world
Click here to contact us via email

Return to Store

UK Returns

Extended Christmas returns! 

We have extended our returns deadline over the christmas period. We will be accepting returns by post or to UK stores on any item purchased from 1st December up to 31st January.

For your convenience, UK customers can go to your nearest store in the UK. Please ensure that you take your despatch note with you as your proof of purchase. You will also require the card that was used to purchase the order online. If you are not the cardholder for the order, they will need to be present at the time of return to store to accept the refund back onto their credit / debit card.

As the following brands are for sale in other retailers, refunds and exchanges, can only be made in the original purchase store, as per the Burton Refund policy.

Nickelson
Plain Lazy
Joystick Junkies
Junk Mail
Old Glory
Bloc 28

Purchases of these brands from Burton.co.uk can only be returned to the internet using the freepost returns label enclosed with the product. This does not affect your statutory rights.

 

Return by Post

Alternatively, log in to your account and select 'Request a return' from the 'My Orders' section. Click the order number containing the items you want to return and follow the 'Create return' link next to the order number.

Please select the items you wish to send back to us with a reason for each. Once you click the 'Create Return' button you will be given a unique Returns Authorisation Number. Write this number along with your name and address in the areas provided on the freepost returns label. Peel off the prepaid label that comes with delivery, stick it to the parcel and post it to us so that we receive it within 14 days of delivery.

International customers will not receive a pre-paid label and are required to return unwanted orders at their own cost.

When returning any items using the freepost label, please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.

If you would like to receive your refund more quickly, please take the items to be returned to your nearest store where the refund will be processed for you.

Please click here to find your closest store.


You can log in to your account here.

Download a return label here.


Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money. As long as the returns label provided is used then this return is completely free of charge within the mainland United Kingdom.

The refund will be processed once you're your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund/credit from Burton. You will be refunded onto the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team on 0844 984 0260 with your order number, postcode and new card details. You can call Customer Services between 9am and 5pm (GMT), seven days a week (excluding UK bank holidays). For security reasons, we cannot accept this information via email.

Please note
Returns cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code from the web if your order has been received more than 14 days before. If you experience any difficulties with the online returns process please contact us by clicking here.

 

Return by Collect+

You can also return your order via the Collect+ service. Collect+ has parcel drop points in 3800 local convenience stores, open early 'til late and 7 days a week, so you can return items at a time and place that suits you.
 
Go through the same process detailed in our 'Returns by post' section to obtain your returns number. Write this and your order number onto the prepaid label inserted into your order. If you no longer have this leaflet,
click here to print off a new Collect+ label.

Take your parcel to any of 3,800 local convenience stores offering Collect+ services. You'll receive proof of postage and a code to track your return online.
 
Please note: You cannot return a parcel via Collect+ to your local Burtons store.
 
You can find your nearest local convenience store offering Collect+ services at
www.collectplus.co.uk.

 

Returning goods bought as special offers

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.


Returning faulty goods

If your item is faulty you can return it to us using the freepost returns label and process detailed in the returns page.


7 Day Cooling-Off Period

In addition to our returns policy, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the delivery charges. Order cancellations must be made in writing to Customer Services quoting your order number.


REFUNDING THE DELIVERY CHARGE

If we have made a mistake on an item sent to you or it is faulty or damaged we will refund the delivery charges you have paid to receive that item. We will also refund the delivery charges if you are cancelling your purchase within the seven day cooling off period.

Full details of the returns procedure will also be sent to you with your order.


Statutory Rights

Your statutory rights are not affected by our returns policy and you will have the benefit of them too.

Copyright © Burton
Arcadia Group Brands Limited trading as Burton
Registered in England
Company No. 1016191

Registered address: Colegrave House,
70 Berners Street,
London W1T 3NL
VAT No: GB169094336


International Returns

International Returns

  • If you change your mind about anything you've ordered, simply return it using the return address label provided within 14 days of receipt and we will refund the cost of the returned items. 
  • Before you send it, be sure to log in to your account and select 'Request a return' from the 'My Account’ section of the website. 
  • Click the order number containing the items you want to return and follow the 'Create return' link next to the order number. 
  • Please select the items you wish to send back to us with a reason for each. 
  • Once you click the 'Create Return' button you will be given a unique Returns Authorisation Number. 
  • Write this number along with your name and address in the areas provided on the returns label. 
  • Peel off the label that comes with the delivery, stick it to the parcel and post it to us so that we receive it within 14 days of delivery. 
  • Refunds will be credited to your original method of payment. 
  • In addition to our returns policy, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products).
  • Order cancellations must be made in writing to Customer Services quoting your order number. In this case, we will provide a full refund but you must return the cancelled items to us.

  • If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the delivery charges
  • If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.
  • The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from Burton.co.uk.
  • You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.


You can call Customer Services between 9am and 9pm (GMT/BST) on week days and between 9am and 5.30pm at the weekend (excluding UK bank holidays) or
click here to email customer servies.

 

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