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TERMS & CONDITIONS

Welcome to the burton.co.uk website terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy Statement regarding personal information provided by you.

Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team at
feedback@burton.co.uk

We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

Once your order has been confirmed, we will not be able to make any changes.

We currently offer two delivery options - nominated day delivery and standard delivery.

Nominated day delivery: We aim to deliver all mainland UK nomintated day orders on the day you specify.  Next working day delivery is available for orders placed before 3pm(GMT).  

Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive and will not arrive on your nominated day. Nominated day deliveries to BT and AB postcode areas will arrive on the following working day to the day nominated at the checkout. Deliveries to the Highlands and Islands will be delivered within 5 working days after the date nominated at the checkout.

All customers who select a nominated day delivery and include their mobile telephone number at the checkout will receive a text message with delivery updates. On the day of delivery, our couriers will also text you to advise an approximate time frame when they will be delivering your order.

Standard delivery: We aim to deliver all mainland UK standard orders in 2-4 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within 5 working days, please contact our Customer Services department.

Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. We aim to deliver standard orders within 5-7 working days to Northern Ireland and AB postcodes and 7 working days to the Highlands and Islands. During busy periods, please allow up to 7 working days for delivery to Northern Ireland and 10 working days for delivery to the Highlands and Islands.

At this time we reget that we do not deliver to the Channel Islands & BFPO addresses.

Our couriers typically deliver Monday to Friday, 8am-7pm. Saturday deliveries are available using our nominated delivery service for an additional fee.

All UK orders over £70 are free!

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All times quoted are Greenwich Means Times (GMT) or British Summer Time (BST) (as applicable)

Please allow 5 working days before querying your order

Exceptions

UK Bank Holidays (if applicable): please allow an extra working day for standard deliveries. Please note bank holidays will not be available as delivery days for nominated day delivery.

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Please note that any additional duty or customs charges applicable in the destination country are payable by the recipient.

All times quoted are Greenwich Means Times (GMT) or British Summer Time (BST) (as applicable)

Please allow 5 working days before querying your order

A signature is requested on delivery. If you are not in when our couriers first try to deliver, and they cannot find a safe location to leave the package, they will leave a card.  The couriers will then attempt to deliver 2 more times on the following working days. Please follow the instructions on the card left by the courier to arrange redelivery.

If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will leave a card, take your order back and then attempt to delivery 2 more times on the following working days. Please follow the instructions on the card left by the courier to arrange redelivery

Unfortunately, we cannot change a residential delivery address to a business delivery address once the order has been dispatched.

 

For nominated day deliveries within the UK:

Log on to www.hdnl.co.uk/tracker.aspxand use the tracking number provided in your despatch email or click the link in your despatch email. Please allow 24 hours from receipt of the email before tracking your order.

For standard deliveries within the UK:

Log onto www.hermes-europe.co.ukand use the tracking number and delivery postcode provided in your despatch email. Please allow 36 hours from receipt of the email before tracking your order.

For Overseas Deliveries:

Unfortunately we are unable to offer order tracking at this time. Please contact our customer services team by phone on +44 844 984 0260 or by email at customer.service@burton.co.uk

payment logos

We accept American Express, Visa, Delta/Connect, Visa Electron, Maestro*, MasterCard, MasterCard Connect, Solo, JCB or Arcadia Group Store cards and PayPal.

Your credit card will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

* We do not accept international Maestro cards. Payments on these cards will not be processed after an order has been placed.

All prices are inclusive of VAT at the current rates and are correct at the time of entering the information onto the system. The total cost of the order is the price of the products ordered plus the delivery charge.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy. (View the privacy policy).

Verified by Visa and Mastercard Securecode - Online Shopping Mage Safe
Burton.co.uk is working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.

Verified by Visaand MasterCard SecureCodefollow the same principles as Chip and Pin, by helping to protect your card against unauthorised use when you shop via the Internet.

If your bank or card issuer is already a part of this scheme, then you might have already noticed the Verified by Visa or MasterCard SecureCode page appear when you last made a purchase with a participating retailer on the Internet.

If your bank is yet to introduce this security measure then the following information will explain how it works and the added protection benefits of registering.

Online Protection Benefits
•        Shop online with added security and peace of mind.
•        Your personal password is linked to your card only, and not to your computer.
•        This security scheme will help to prevent unauthorised purchases.

How it works
When you reach the checkout process at Topshop.com (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.

This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.

Alternatively you can contact your bank directly to register, or visit
Verified by Visaor MasterCard SecureCodefor more information.

Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.

NUS Cardholders receive 10% off Burton product with a valid NUS card. To redeem the discount enter your NUS card number at http://www.burton.co.uk/student. Discount is not available on giftcards or store card payments. Burton reserve the right to terminate this discount without notice. Discount is only valid for NUS cardholders and is non transferable.

Making a return couldn't be easier, with free returns instore and by post!

For your convenience, UK customers can go to your nearest store in the UK and Republic of Ireland customers can go to your nearest store in the Republic of Ireland, excluding those in department stores, with your returns. Please ensure that you take your despatch note with you as your proof of purchase. You will also require the card that was used to purchase the order online. If you are not the cardholder for the order, they will need to be present at the time of return to store to accept the refund back onto their credit / debit card.

Alternatively, log in to your account and select 'Request a return' from the 'My Orders' section. Click the order number containing the items you want to return and follow the 'Create return' link next to the order number. Please select the items you wish to send back to us with a reason for each. Once you click the 'Create Return' button you will be given a unique Returns Authorisation Number. Write this number along with your name and address in the areas provided on the freepost returns label. Peel off the prepaid label that comes with delivery, stick it to the parcel and post it to us so that we receive it within 14 days of delivery. International customers will not receive a pre-paid label and are required to return unwanted orders at their own cost.

When returning any items using the freepost label, please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.

If you would like to receive your refund more quickly, please take the items to be returned to your nearest store where the refund will be processed for you. Please click hereto find your closest store.

You can log in to your account here.

Download a return label here.

Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items. As long as the returns label provided is used then this return is completely free of charge within the mainland United Kingdom.

The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from Burton.co.uk. You will be refunded onto the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team on 0844 984 0260 with your order number, postcode and new card details. For security reasons, we cannot accept this information via email.

Note

Returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code from the web if more than 14 days has passed since you received the items. If you experience any difficulties with the online returns process please contact us at feedback@burton.co.uk

Returning Goods Bought as Special Offers
If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

Returning Goods Which are of Unsatisfactory Quality or Unfit for Purpose
You can return these items to us using the returns label. Alternatively you can return them to our UK or Republic of Ireland stores (excluding those in department stores).

In addition to our returns policy, under the Distance Selling Regulations you have seven working days (beginning the day after receipt) to cancel your purchase. In this case, we will provide a full refund but you must return the cancelled items to us at your cost. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

If we have made a mistake on an item sent to you or it is faulty, damaged of unsatisfactory quality or unfit for purpose, we will refund the delivery charges you have paid to receive that item unless it was sent to you with other items which you are not returning. We will also refund the delivery charges if you are cancelling your purchase within the seven-day cooling off period.

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Prices are subject to change without notice. Prices are inclusive of VAT (where applicable).

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

We continually update our online store. From time to time our retail stores may run special local promotions (which may not be available on our web-site) or we may offer special discounts online that are not available in the retail stores. Some website promotions may not be available to customers in particular jurisdictions.

When you place an order on our website we shall email you an acknowledgement. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made and you will be charged.

Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.

Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

  • The product ordered being unavailable from stock
  • Our inability to obtain authorisation of payment
  • The identification of an error within the product information, including price or promotion

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.

We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. If the item has been dispatched simply use the freepost returns label to return the goods to us for a full refund.

At Arcadia Group Brands Limited (trading as Burton) we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.

What information do we collect?
We ask for your name, telephone number, home address, email address and age for competitions, prize draws or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Web site to help us develop and improve it further.

What the data will be used for?
Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you.

We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Arcadia Group Brands Limited (trading as Burton). If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

  • all email messages and email newsletters will contain information on how you can unsubscribe; or
  • send an email to our customer services division on feedback@burton.co.ukwriting "unsubscribe" in the subject heading; or
  • call our customer services division - see the "CONTACT US" section below; or
  • write to us at: Customer Services, Arcadia Group Limited, Colegrave House, 70 Berners Street, London W1T 3NL

Arcadia Group Brands Limited is a registered data controller under the Data Protection Act 1998.We comply with the standards, procedures and requirements laid down in the Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

We will not pass your information on to other Arcadia Group companies or other third parties for marketing purposes unless you have agreed for us to do so.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Credit Reference Agency or Fraud Prevention Scheme, which may keep a record of that information. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy. (View the privacy policy).

We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalise your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

If your query relates to an order or feedback regarding this site then click here to contact usor call us on 0844 984 0260 between 9am and 9pm Monday to Friday, and 9am to 5.30pm Saturday, Sunday and bank holidays.

If your query is regarding a store then please contact Retail Customer Services on 0845 121 4514. The opening hours are Monday to Friday 9 am - 6.30pm, Sat 9am - 5.30pm, Sunday and Bank Holidays 10 am - 4 pm.

Alternatively email on customer.service@burton.co.uk.

If your query is regarding your Santander account card then please contact Santander Customer Services on 0844 984 0260.

The opening hours are Monday/Tuesday 8 am - 8 pm, Wed 8am - 9pm, Thur / Fri 8am - 9 pm, Sat 8 am - 7 pm, Sunday 9 am - 6 pm. Calls are charged at the National Rate.

For further details regarding the use of data supplied by you, please see our Privacy Statement. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

All rights, including copyright, in this website are owned by or licensed to the Arcadia Group. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Burton.co.uk.

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Certain (hypertext) links in this site will lead to websites which are hosted by our partners. When you activate any of these you will leave the Burton.co.uk website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

Times quoted in these terms and conditions are Greenwich Mean Time or British Summer Time (as applicable).

These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

Copyright © Burton

This website is operated by:

Arcadia Group Brands Limited trading as Burton
Registered in England
Company No.1016191

Registered address: Colegrave House,
70 Berners Street,
London W1T 3NL

VAT Nos:
GB169 0943 36
IE 9573421 D

For security reasons we are unable to deal with Arcadia Store card queries via email.