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TERMS & CONDITIONS

1. Ordering and Delivery information

Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team.

We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

 

1.1 Delivery Information and Costs

 

United Kingdom

Standard Delivery - £3.95 delivery charge for all orders under £70.
Nominated Day Delivery - £5.95 for Monday-Friday deliveries, £7.50 for Saturday deliveries.

Channel Islands/BFPO Addresses

At this time we regret that we do not deliver to these addresses

Delivery Information:

We offer UK standard and nominated day delivery plus, international standard delivery options to over 100 countries.
 
UK standard delivery:

We aim to deliver all mainland UK standard orders in 3-5 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within 7 working days, please contact our Customer Services department.

Standard deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. We aim to deliver standard orders within 3-5 working days to Northern Ireland and 5-8 working days to the Highlands and Islands and AB postcodes. During busy periods, please allow up to 7 working days for delivery to Northern Ireland and 10 working days for delivery to the Highlands and Islands.

Our couriers typically deliver Monday to Friday, 8am - 7pm. Please note Saturday and Sunday are not classed as working days for standard deliveries. Saturday delivery is available on our nominated day delivery service.

Nominated day delivery:


We aim to deliver all mainland UK nominated day orders on the day you specify. Next working day delivery is avaliable for orders placed before 4pm (GMT). Orders placed after 4pm (GMT) on Friday, any time on Saturday and before 2pm Sunday, will be delivered on a Monday.


Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive and will not arrive on your nominated day. Nominated day deliveries to BT and AB postcode areas will arrive on the following working day to the day nominated at the checkout. Deliveries to the Highlands and Islands will be delivered within 5 working days after the date nominated at the checkout.


All customers who select a nominated day delivery and include their mobile telephone number at the checkout will receive a text message with delivery updates.  On the day of delivery, our couriers will also text you to advise an approximate time frame when they will be delivering your order.


  Standard Delivery Times Nominated Day Delivery Times Standard Costs Nominated Day Costs
United Kingdom 3-5 working days Delivery on selected day. Next working day when ordered before 4pm. Free £5.95 delivery charge for Mon-Fri delivery. £7.50 for Saturday delivery.
Northern Ireland 3-5 working days The next working day after the day nominated at the checkout. Free £5.95 delivery charge for Mon-Fri delivery. £7.50 for Saturday delivery.
Scottish Highlands & Islands 5-7 working days Up to 5 working days after the day nominated at the checkout £4 delivery charge £5.95 delivery charge for Mon-Fri delivery. £7.50 for Saturday delivery.
Australia & New Zealand 5-8 working days when ordered before midday Nominated delivery is not available £9 delivery charge Nominated delivery is not available
EIRE 3-5 working days when ordered before midday Nominated delivery is not available £4 delivery charge Nominated delivery is not available
Channel Islands Sorry but we do not currently deliver to this area Sorry but we do not currently deliver to this area Sorry but we do not currently deliver to this area Sorry but we do not currently deliver to this area
Western & Central Europe 3-7 working days when ordered before midday Nominated delivery is not available £5 delivery charge Nominated delivery is not available
Eastern & Northern Europe 3-8 working days when ordered before midday Nominated delivery is not available £6 delivery charge Nominated delivery is not available
Rest of World 3-12 working days Nominated delivery is not available £10.50 delivery charge Nominated delivery is not available



Duty/Customs Charges

Please note that any additional duty or customs charges applicable in the destination country are payable by the recipient.


Delivery Times


Our couriers typically deliver Monday to Friday, 8am - 7pm. Please note Saturday and Sunday are not classed as working days for standard deliveries. Saturday delivery is available on our nominated day delivery service.


Delivery Address


Please note that we are unable to change a residential address to a business delivery address once the order has been despatched.


Please allow 5 working days before querying your order.


UK Bank Holidays (if applicable)


Please allow an extra working day for standard deliveries.  Please note bank holidays will not be available as delivery days for nominated day delivery.


International Delivery


For all international countries we aim to deliver within 3-7 working days for europe and 5-12 working days for the rest of world following the date your order is placed.

 

1.2 UK Delivery Times

We currently offer two delivery options - nominated day delivery and standard delivery                    

Nominated Day Delivery
We aim to deliver all mainland UK nominated day orders on the day you specify.  Next working day delivery is available for orders placed before 6pm Monday-Friday, 2pm Sunday(GMT).  Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive and will arrive 1 working day later than the nominated day you select.  Saturday and sunday are not classified as working days. Deliveries to the Highlands and Islands and AB postcodes will arrive up to 5 working days after the nominated delivery day you select.

All customers who select a nominated day delivery, and include their mobile phone number at checkout will receive a text message with delivery updates. On the day of delivery, our couriers will text you to advise an approximate time frame when they will be delivering your order.

Standard Delivery
We aim to deliver all mainland UK standard orders in 3-5 working days. Sometimes during sale or other busy periods, deliveries may take longer. If you have not received your delivery within 5 working days, please contact our Customer Services department.  Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. For Northern Island and AB postcodes we aim to deliver standard orders within 5-7 working days.  To the Highlands and Islands we aim to delivery within 7 days. During busy periods, please allow up to 7 working days for delivery to Northern Ireland and 10 working days for delivery to the Highlands and Islands.

Our couriers typically deliver Monday to Friday, 8am-7pm. Saturday deliveries are available using our nominated delivery service for an additional fee.

United Kingdom (Mainland)
Nominated Day Delivery -
£5.95 for Monday-Friday deliveries, £7.50 for Saturday deliveries. Next working day delivery available if your order is placed before 6pm Monday-Friday, 2pm Sunday.
Standard delivery - £3.95 delivery charge for all orders under £70, FREE on orders over £70. Delivered in 3-5 working days.

Northern Ireland and AB Postcodes
Nominated Day Delivery - £5.95 for Monday-Friday deliveries. Guaranteed Saturday delivery not available.  Deliveries will arrive 1 working day later than the nominated delivery day selected at checkout.
Standard delivery - £3.95 delivery charge for all orders under £70, FREE on orders over £70. Delivered in 3-5 working

Highlands and Islands
Nominated Day Delivery - £5.95 for Monday-Friday deliveries, Guaranteed Saturday delivery not available.  Deliveries will arrive up to 5 working days later than the nominated delivery day selected at checkout.
Standard delivery - £3.95 delivery charge for all orders under £70, FREE on orders over £70. Delivered in 7 working days
 
 
Channel Islands/BFPO Addresses
At this time we regret that we do not deliver to these addresses.
All times quoted are Greenwich Mean Time (GMT) or British Summer Time (BST) (as applicable)

A signature is requested on delivery. If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will leave a card, take your order back and then attempt to delivery 2 more times on the following working days. Please follow the instructions on the card left by the courier to arrange redelivery.

Please allow 5 working days before querying your order.

UK Standard Delivery is currently 3-5 working days
Exceptions: UK Bank Holidays (if applicable): please allow an extra working day for both standard and express deliveries.

 

1.3 Overseas Delivery Times

Channel Islands/BFPO Addresses
At this time we regret that we do not deliver to these addresses.
All times quoted are Greenwich Mean Time (GMT) or British Summer Time (BST) (as applicable)

A signature is requested on delivery. If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will leave a card, take your order back and then attempt to delivery 2 more times on the following working days. Please follow the instructions on the card left by the courier to arrange redelivery.

Please allow 5 working days before querying your order.

UK Standard Delivery is currently 3-5 working days
Exceptions: UK Bank Holidays (if applicable): please allow an extra working day for both standard and express deliveries.

Others

  Standard Delivery Tracked and Faster
Country Timeframe (up to) Delivery Charge Timeframe Delivery Charge
Bosnia and Herzegovina 7 days £6.00 6 days £22.00
Croatia 8 days £6.00 6 days £22.00
Czech Republic 7 days £6.00 5 days £10.00
Denmark 6 days £5.00 4 days £12.00
Hungary 8 days £6.00 6 days £14.00
Latvia 9 days £6.00 7 days £16.00
Lithuania 9 days £6.00 7 days £16.00
Moldova 9 days £6.00 6 days £35.00
Norway 8 days £6.00 6 days £30.00
Poland 8 days £6.00 6 days £12.00
Romania 9 days £6.00 7 days £20.00
Serbia 9 days £6.00 7 days £22.00
Sweden 8 days £6.00 6 days £14.00
Turkey 6 days £10.50 4 days £20.00
Australia 9 days £9.00 5 days £20.00
New Zealand 8 days £9.00 5days £20.00
Albania 8 days £6.00 6 days £25.00
Anguilla 8 days £10.50 5 days £30.00
Argentina 8 days £10.50 5 days £25.00
Armenia 10 days £6.00 8 days £30.00
Azerbaijan 10 days £10.50 8 days £22.00
Bahamas 8 days £10.50 4 days £40.00
Bangladesh 9 days £10.50 7 days £20.00
Barbados 8 days £10.50 4 days £30.00
Bermuda 8 days £10.50 5 days £30.00
Bolivia 11 days £10.50 8 days £25.00
Brazil 9 days £10.50 5 days £20.00
Brunei 10 days £10.50 4 Days £18.00
Bulgaria 9 days £6.00 7 days £25.00
Cambodia 8 days £10.50 5 days £25.00
Canada 8 days £7.50 4 days £20.00
Cayman Islands 8 days £10.50 4 days £30.00
Central African Republic 10 days £10.50 6 days £30.00
Chile 8 days £10.50 5 days £25.00
China 9 days £10.50 6 days £20.00
Colombia 11 days £10.50 5 days £25.00
Cook Islands 8 days £10.50 7 days £35.00
Djibouti 9 days £10.50 7 days £30.00
Eritrea 9 days £10.50 8 days £30.00
Falkland Islands 8 days £10.50 N/A N/A
Faroe Islands 7 days £6.00 5 days £25.00
French Guiana 8 days £10.50 3 days £40.00
French Southern Territories 8 days £10.50 N/A N/A
Gambia 12 days £10.50 8 days £30.00
Greenland 6 days £10.50 N/A N/A
Guadeloupe 8 days £10.50 3 days £30.00
Guyana 8 days £10.50 6 days £40.00
Hong Kong 8 days £10.50 4 days £20.00
India 11 days £10.50 5 days £20.00
Indonesia 12 days £10.50 5 days £20.00
Jamaica 8 days £10.50 5 days £25.00
Kazakhstan 13 days £10.50 7 days £22.00
Kenya 8 days £10.50 4 days £20.00
Kiribati 8 days £10.50 N/A N/A
Kyrgyzstan 13 days £10.50 8 days £22.00
Macao S.A.R. of China 8 days £10.50 5 days £22.00
Madagascar 9 days £10.50 7 days £30.00
Maldives 9 days £10.50 7 days £35.00
Marshall Islands 8 days £10.50 N/A N/A
Mexico 8 days £10.50 6 days £20.00
Morocco 8 days £10.50 4 days £25.00
Nepal 9 days £10.50 7 days £22.00
New Caledonia 8 days £10.50 N/A N/A
Niger 8 days £10.50 4 days £30.00
Oman 8 days £10.50 4 days £20.00
Pakistan 8 days £10.50 5 days £18.00
Palau 8 days £10.50 N/A N/A
Panama 11 days £10.50 5 days £25.00
Phillipines 8 days £10.50 5 days £20.00
Puerto Rico 8 days £10.50 4 days £25.00
Republic of Korea 8 days £10.50 5 days £20.00
Saint Kitts and Nevis 8 days £10.50 4 days £30.00
Saint Lucia 8 days £10.50 4 days £30.00
Saint Pierre and Miquelon 8 days £10.50 N/A N/A
Saint Vincent and the Grenadines 11 days £10.50 4 days £30.00
Samoa 8 days £10.50 N/A N/A
Sao Tome and Principe 8 days £10.50 N/A N/A
Seychelles 7 days £10.50 6 days £35.00
Singapore 8 days £10.50 4 days £18.00
Solomon Islands 8 days £10.50 N/A N/A
South Africa 8 days £10.50 5 days £18.00
South Georgia / South Sandwich Islands 11 days £10.50 7 days £25.00
Sri Lanka 8 days £10.50 5 days £18.00
Suriname 10 days £10.50 7 days £40.00
Svalbard and Jan Mayen 8 days £10.50 N/A N/A
Taiwan 8 days £10.50 4 days £20.00
Thailand 8 days £10.50 4 days £18.00
Togo 9 days £10.50 5 days £30.00
Tunisia 8 days £10.50 5 days £30.00
Turkmenistan 11 days £10.50 8 days £30.00
Tuvalu 8 days £10.50 N/A N/A
Ukraine 8 days £6.00 6 days £22.00
Uruguay 8 days £10.50 5 days £25.00
Vanuatu 13 days £10.50 6 days £40.00
Viet Nam 10 days £10.50 5 days £35.00
Virgin Islands, British 9 days £10.50 7 days £30.00


1.4 Delivery Address

We will be unable to change a residential delivery address to a business delivery address once the order has been despatched.

 

1.5 Tracking your Order

For nominated day deliveries within the UK
Log on to
www.hdnl.co.uk/tracker.aspx and use the tracking number provided in your despatch email or click the link in your despatch email. Please allow 24 hours from receipt of the email before tracking your order.

For standard deliveries within the UK
Log onto
www.hermes-europe.co.uk and use the tracking number and delivery postcode provided in your despatch email. Please allow 36 hours from receipt of the email before tracking your order.

For Overseas Deliveries
Unfortunately we are unable to offer order tracking at this time.

Having trouble tracking your order?
Please allow 5 working days before querying your order. We will check your order status and give you an update.
Click here to email us
with the date your order was placed, your reference number for each order, your full name, billing address and phone number.

Alternatively, you can call Customer Services between 9am and 9pm on week days (excluding UK bank holidays) and between 9am and 5.30pm at the weekend:


UK customers
: 0844 984 0260 (calls charged at national rate)
Republic of Ireland customers: +44 844 984 0260 (calls charged at national rate)
International Customers: +44 844 984 0260 (calls charged at local rate) 9am – 9pm weekdays and 9am – 5.30pm weekends and UK Bank holidays.

 

 

1.6 Price and Payment Options

We accept American Express, Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo, Arcadia Group Store cards and PayPal.

If you have paid on your credit card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

Please see www.paypal.com for information on PayPal payments.

The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. Please note that the recipient of any products shipped outside the European Union may also have to pay import duty or other taxes, fees and charges applied by customs or other authorities in the country of receipt. If you are unsure about whether these charges might apply to your order, you should contact your local tax or customs authorities

Further information for overseas customers
The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check the latest applicable local requirements before placing an order.

 

1.7 Credit Card Validation

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Credit Reference Agency or Fraud Prevention Scheme, which may keep a record of that information. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy. (
View the privacy policy).

Burton.co.uk is working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.

Verified by Visa and MasterCard SecureCode follow the same principles as Chip and Pin, by helping to protect your card against unauthorised use when you shop via the Internet.

If your bank or card issuer is already a part of this scheme, then you might have already noticed the Verified by Visa or MasterCard SecureCode page appear when you last made a purchase with a participating retailer on the Internet.

If your bank is yet to introduce this security measure then the following information will explain how it works and the added protection benefits of registering.

Online Protection Benefits

  • Shop online with added security and peace of mind.
  • Your personal password is linked to your card only, and not to your computer.
  • This security scheme will help to prevent unauthorised purchases.

How it works
When you reach the checkout process at Burton.co.uk (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.

This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.

Alternatively you can contact your bank directly to register, or visit
Verified by Visa or MasterCard SecureCode for more information.

Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.

 

1.8 Returns to Store

For your convenience, UK customers can go to your nearest store in the UK. Please ensure that you take your despatch note with you as your proof of purchase. You will also require the card that was used to purchase the order online. If you are not the cardholder for the order, they will need to be present at the time of return to store to accept the refund back onto their credit / debit card.

As the following brands are for sale in other retailers, refunds and exchanges, can only be made in the original purchase store,as per the Burton Refund policy.

Plain Lazy
D-Struct

Joystick Junkies
Headworx
Blend
Luomo
Junk Mail (internet only)
Old Glory (internet only)
Guide London (internet only)


Purchases of these brands from Burton.co.uk can only be returned to the internet using the freepost returns label enclosed with the product. This does not affect your statutory rights.

 

1.9 Returns by Post

Alternatively, log in to your account and select 'Request a return' from the 'My Orders' section. Click the order number containing the items you want to return and follow the 'Create return' link next to the order number. Please select the items you wish to send back to us with a reason for each. Once you click the 'Create Return' button you will be given a unique Returns Authorisation Number. Write this number along with your name and address in the areas provided on the freepost returns label. Peel off the prepaid label that comes with delivery, stick it to the parcel and post it to us so that we receive it within 14 days of delivery. International customers will not receive a pre-paid label and are required to return unwanted orders at their own cost.

When returning any items using the freepost label, please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.

If you would like to receive your refund more quickly, please take the items to be returned to your nearest store where the refund will be processed for you. Please click here to find your closest store.

You can log in to your account here.

Download a return label here.

Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items. As long as the returns label provided is used then this return is completely free of charge within the mainland United Kingdom.

The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from Burton.co.uk. You will be refunded onto the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team on 0844 984 0260 with your order number, postcode and new card details. For security reasons, we cannot accept this information via email.

Note
Returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code from the web if more than 14 days has passed since you received the items. If you experience any difficulties with the online returns process please contact us.

Return by Collect+ (UK Customers Only)

You can also return your order via the Collect+ service. Collect+ has parcel drop points in 3800 local convenience stores, open early 'til late and 7 days a week, so you can return items at a time and place that suits you.
 
Go through the same process detailed in our 'Returns by post' section to obtain your returns number. Write this and your order number onto the prepaid label inserted into your order. If you no longer have this leaflet,
click here to print off a new Collect+ label.

Take your parcel to any of 3,800 local convenience stores offering Collect+ services. You'll receive proof of postage and a code to track your return online.
 
Please note: You cannot return a parcel via Collect+ to your local Burton store.
 
You can find your nearest local convenience store offering Collect+ services at
www.collectplus.co.uk.

 

1.10 Returning goods bought as special offers

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

 

1.11 Returning goods which are of unsatisfactory quality or unfit for purpose

You can return these items to us using the freepost returns label. Alternatively you can return them to our stores (excluding those in department stores).

 

1.12 7 Day Cooling-Off Period

In addition to our returns policy, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which has been unsealed; magazines; or tailor-made / customised products). If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the delivery charges. Order cancellations must be made in writing to Customers Services quoting your order number.

 

1.13 Refunding the Delivery Charge

If we have made a mistake on an item sent to you or it is faulty, damaged of unsatisfactory quality or unfit for purpose, we will refund the delivery charges you have paid to receive that item unless it was sent to you with other items which you are not returning. We will also refund the delivery charges if you are cancelling your purchase within the seven-day cooling off period.

Details of the returns procedure will also be sent to you with your order.

 

1.14 Statutory Rights

Your statutory rights are not affected by our returns policy.

International Returns

  • If you change your mind about anything you've ordered, simply return it using the return address label provided within 14 days of receipt and we will refund the cost of the returned items. 
  • Before you send it, be sure to log in to your account and select 'Request a return' from the 'My Account’ section of the website. 
  • Click the order number containing the items you want to return and follow the 'Create return' link next to the order number. 
  • Please select the items you wish to send back to us with a reason for each. 
  • Once you click the 'Create Return' button you will be given a unique Returns Authorisation Number. 
  • Write this number along with your name and address in the areas provided on the returns label. 
  • Peel off the label that comes with the delivery, stick it to the parcel and post it to us so that we receive it within 14 days of delivery. 
  • Refunds will be credited to your original method of payment. 
  • In addition to our returns policy, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). 
  • Order cancellations must be made in writing to Customer Services quoting your order number. In this case, we will provide a full refund but you must return the cancelled items to us.
  • If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the delivery charges

  • If we do not receive the cancelled items back, we may arrange to collect them from you at your cost. 
  • The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from Burton.co.uk.
  • You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.


You can call Customer Services between 9am and 9pm (GMT/BST) on week days and between 9am and 5.30pm at the weekend (excluding UK bank holidays).

 

1.15 Product information

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Prices are subject to change without notice. Prices are inclusive of VAT (where applicable).

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

We continually update our online store. From time to time our retail stores may run special local promotions (which may not be available on our web-site) or we may offer special discounts online that are not available in the retail stores. Some website promotions may not be available to customers in particular jurisdictions.

 

1.16 Purchase of products

When you place an order on our website we shall email you an acknowledgement. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made and you will be charged.

Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.

Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

  • The product ordered being unavailable from stock
  • Our inability to obtain authorisation of payment
  • The identification of an error within the product information, including price or promotion

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.

We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. If the item has been dispatched simply use the freepost returns label to return the goods to us for a full refund.

 

1.17 Promotion terms & conditions

Burton £500 Prize Draw - For terms and conditions Click Here

2. Privacy Policy Statement

At Arcadia Group Brands Limited (trading as Burton) we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.

 

2.1 What information do we collect?

We ask for your name, telephone number, home address, email address and age for competitions, prize draws or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Web site to help us develop and improve it further.

 

2.2 What the data will be used for?

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you.

We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Arcadia Group Brands Limited (trading as Burton). If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

-All email messages and email newsletters will contain information on how you can unsubscribe; or
-send an email to our customer services division, writing "unsubscribe" in the subject heading; or
-call our customer services division - see the "CONTACT US" section below; or
-write to us at: Customer Services, Arcadia Group Limited, Colegrave House, 70 Berners Street, London W1T 3NL

Arcadia Group Brands Limited is a registered data controller under the Data Protection Act 1998.We comply with the standards, procedures and requirements laid down in the Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

We will not pass your information on to other Arcadia Group companies or other third parties for marketing purposes unless you have agreed for us to do so.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Credit Reference Agency or Fraud Prevention Scheme, which may keep a record of that information. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy.

We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalise your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

Click here to find out more about Cookies

At Arcadia Group Brands Limited (trading as Burton) we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.

We ask for your name, telephone number, home address, email address and age for competitions, prize draws or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Web site to help us develop and improve it further.

 

2.3 Contact Us

If your query relates to an order or feedback regarding this site then call us on 0844 984 0260 between 9am and 9pm Monday to Friday, and 9am to 5.30pm Saturday, Sunday and UK bank holidays.

If your query is regarding a store then please contact Retail Customer Services on 0845 121 4514. The opening hours are Monday to Friday 9 am - 6.30pm, Sat 9am - 5.30pm, Sunday and UK Bank Holidays 10 am - 4 pm.

Alternatively use our email form

If your query is regarding your Santander account card then please contact Santander Customer Services on 0844 984 0260. The opening hours are Monday/Tuesday 8 am - 8 pm, Wed 8am - 9pm, Thur / Fri 8am - 9 pm, Sat 8 am - 7 pm, Sunday 9 am - 6 pm. Calls are charged at the National Rate.

 

General

For further details regarding the use of data supplied by you, please see our Privacy Statement. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

All rights, including copyright, in this website are owned by or licensed to the Arcadia Group. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Burton.co.uk.

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Certain (hypertext) links in this site will lead to websites which are hosted by our partners. When you activate any of these you will leave the Burton.co.uk website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

Times quoted in these terms and conditions are Greenwich Mean Time or British Summer Time (as applicable).

These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

Copyright © Burton

This website is operated by:

Arcadia Group Brands Limited trading as Burton
Registered in England
Company No.1016191

Registered address: Colegrave House,
70 Berners Street,
London W1T 3NL

VAT Nos:
GB169 0943 36
IE 9573421 D

For security reasons we are unable to deal with Arcadia Store card queries via email.