Help & Contact

Welcome to the Burton website terms and conditions.

Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Statement regarding personal information provided by you.

Before placing an order, if you have any queries relating to these terms and conditions, please click here to email our customer services team. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

Once your order has been confirmed, we will not be able to make any changes.

In our dealings with you, we work on the assumption that all sales are to private consumers.

Ordering from burton.co.uk couldn't be easier:

Are you a new customer? Simply follow the steps below:

1. Browse using the clothing options down the left hand side or enter a product description or number in the search box.
   
2. To take a closer look at a product just click on the product image for more information.
   
3. When you are ready to buy, choose your size and colour and simply click on add to bag. Look out for any matching or complementary items underneath your selection.
   
4. Click on continue shopping or proceed to the checkout.
   
5. Make and update any changes to your order and remember to enter and verify your promotional code if you have one.
   
6. Click on continue shopping or continue to checkout.
   
7. Select new customers and fill in your details to register with us. Make a note of your password, as you will need it to keep track of your order and to shop with us again.
   
8. Check your order and choose your delivery option.
   
9. Select your method of payment, enter the details then click on confirm and pay.
   
10. Make a note of your order number.
    
11. We will send you a confirmation email to confirm that we are processing your order and another one when your order has been despatched to our couriers.

Are you a returning customer? Here's a brief reminder on how to shop the Burton website:

1. Log into your account using your email address and password
   
2. Browse using the clothing options down the left hand side or enter a product description or number in the search box. To take a closer look at a product just click on the product image for more information.
   
3. When you are ready to buy, choose your size and colour and simply click on add to bag. Look out for any matching or complementary items underneath your selection.
   
4. Click on continue shopping or proceed to the checkout.
   
5. Make and update any changes to your order and remember to enter and verify your promotional code if you have one.
   
6. Click on continue shopping or continue to checkout.
   
7. Check your order and choose your delivery option.
   
8. Select your method of payment, enter the details then click on confirm and pay.
   
9. Make a note of your order number.
   
10. We will send you a confirmation email to confirm that we are processing your order.

Placing an order to be delivered to Euro-currency countries

We’ve recently launched a new site for our European customers which ships to Andorra, Austria, Belgium, Estonia, Finland, Germany, Greece, HoSee, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Montenegro, Netherlands, Portugal, San Marino, Slovakia, Spain and Switzerland. Therefore, if you still wish for your order to be delivered outside of the UK then you will need to place your order in our new Euro-currency site. If you would like to change site, then please click on the 'Shipping To' link within the header above.

Delivery from our EU Site

All orders that need to be delivered to the EU can now only be processed through using our new EU site – orders from our UK site will no longer offer delivery to Andorra, Austria, Belgium, Estonia, Finland, Germany, Greece, HoSee, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Montenegro, Netherlands, Portugal, San Marino, Slovakia, Spain and Switzerland.

My Account

If you are an existing registered customer with burton.co.uk, you can still log-in to our new Euro-currency site using your existing username and password. Unfortunately, you will only be able to access information about your previous orders placed on the UK site from the 'My Account' section of the UK site.

Returning an order

If you are a customer using European currency and you're looking to organise a return from a recent order on our UK site, please log-in to the UK site and click on Request a Return from 'My Account'.

Click here to see our FAQs.

Delivery Information:

We offer UK standard and nominated day delivery.

UK standard delivery:

We aim to deliver all mainland UK standard orders in up to 4 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within 7 working days, please contact our Customer Services department.

Standard deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. We aim to deliver standard orders in up to 4 working days to Northern Ireland and 5-8 working days to the Highlands and Islands and AB postcodes. During busy periods, please allow up to 7 working days for delivery to Northern Ireland and 10 working days for delivery to the Highlands and Islands.Our couriers typically deliver Monday to Friday, 8am - 7pm. Please note Saturday and Sunday are not classed as working days for standard deliveries. Saturday delivery is available on our nominated day delivery service.

If you’re not in when our couriers first try to deliver and they cannot find a safe place to leave your parcel, they will leave a card and then attempt to deliver it two more times on the next working days. Please follow the instructions on the card left by the courier to arrange redelivery of your order. If you would like to specify a safe place or a particular neighbour for your parcel to be left with, you can add these instructions in the space provided on the checkout page. Please allow 7 working days before querying your order.

Nominated day delivery:

We aim to deliver all mainland UK nominated day orders on the day you specify. Next working day delivery is available for orders placed before 6pm (GMT). Orders placed after 6pm (GMT) on Friday, any time on Saturday and before 2pm Sunday, will be delivered on a Monday.

Deliveries To Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive and will not arrive on your nominated day. Nominated day deliveries to Northern Ireland and AB postcode areas will arrive on the following working day to the day nominated at the checkout. Deliveries to the Highlands and Islands will be delivered within 5 working days after the date nominated at the checkout.

All customers who select a nominated day delivery and include their mobile telephone number at the checkout will receive a text message with delivery updates.  On the day of delivery, our couriers will also text you to advise an approximate time frame when they will be delivering your order.

Delivery Service:

	Standard Delivery		Nominated Day Delivery
	Timeframe (Up to)	Cost	Timeframe (Up to)	Cost (Up to)
United Kingdom	Up to 4 working days	£3.95	Delivery on selected day. Next working day when order before 6pm	5.95 delivery charge Monday-Friday. £7.50 for Saturday delivery.
Northern Ireland	Up to 4 working days	£3.95	The next working day after the day nominated at checkout	5.95 delivery charge Monday-Friday. £7.50 for Saturday delivery.
Highlands and Islands	5-7 working days	£3.95	Up to 5 working days after day nominated at the checkout	5.95 delivery charge Monday-Friday. £7.50 for Saturday delivery.
Channel Islands	Sorry but we do not currently deliver to this address	Sorry but we do not currently deliver to this address	Sorry but we do not currently deliver to this address	Sorry but we do not currently deliver to this address

 Delivery Times:

Our couriers typically deliver Monday to Friday, 8am - 7pm. Please note Saturday and Sunday are not classed as working days for standard deliveries. Saturday delivery is available on our nominated day delivery service.

Delivery Address:

Please note that we are unable to change a residential address to a business delivery address once the order has been dispatched.

UK Bank Holidays: (if applicable)

Please allow an extra working day for standard deliveries.  Please note bank holidays will not be available as delivery days for nominated day delivery.

All times quoted are Greenwich Mean Time (GMT) or British Summer Time (BST) (as applicable).

You can now order products online and collect them from Burton stores. Simply select 'Collect from store' at checkout and choose your nearest participating store. You can collect your order from most UK Burton and Outfit stores*.

* Excludes Northern Ireland, the Republic of Ireland and some areas of the Highlands

 How does it work?

1. Choose a store

Use the store finder to find your nearest participating store.

Order by 6pm (weekdays) or 2pm (Sunday) for next day delivery.

2. We'll email you

We'll send you an email when your order is ready to collect.

3. Collect from store

Come into store to collect your order.

Bring your confirmation email and the card you paid with.

Please note that collect from store service does not operate on a bank holiday, please allow an extra day for delivery into stores when ordering over a bank holiday.

 

We currently offer two delivery options: Standard delivery and Tracker and Faster delivery.

Tracked and Faster delivery is not only quicker, but you can also track your parcel via an established courier to see exactly where it is on route to your door. We still also offer our Standard Delivery service.

Shipping to Andorra, Austria, Belgium, Estonia, Finland, Germany, Greece, The Holy See (Vatican City State), Republic of Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Montenegro, Netherlands, Portugal, San Marino, Slovakia, Spain or Switzerland? Shop our European and pay in Euros (€). (If you would like to change site, please click on the country link within the header above).

This site ships to the UK and rest of the world in Sterling (£)

Can't find your country? We're sorry but this means we do not ship to your country right now. However, you can still browse our site for the latest style advice.

See below for full details on international delivery.

	Standard Delivery		Tracked and Faster
Country	Timeframe (up to)	Delivery Charge	Timeframe	Delivery Charge
Albania	8 days	£6.00	6 days	£25.00
Anguilla	8 days	£10.50	5 days	£30.00
Argentina	8 days	£10.50	5 days	£25.00
Armenia	10 days	£6.00	8 days	£30.00
Australia	9 days	£9.00	5 days	£20.00
Azerbaijan	10 days	£10.50	8 days	£22.00
Bahamas	8 days	£10.50	4 days	£40.00
Bangladesh	9 days	£10.50	7 days	£20.00
Barbados	8 days	£10.50	4 days	£30.00
Bermuda	8 days	£10.50	5 days	£30.00
Bolivia	11 days	£10.50	8 days	£25.00
Bosnia and Herzegovina	7 days	£6.00	6 days	£22.00
Brazil	9 days	£10.50	5 days	£20.00
Brunei	10 days	£10.50	4 Days	£18.00
Bulgaria	9 days	£6.00	7 days	£25.00
Cambodia	8 days	£10.50	5 days	£25.00
Canada	8 days	£7.50	4 days	£20.00
Cayman Islands	8 days	£10.50	4 days	£30.00
Central African Republic	10 days	£10.50	6 days	£30.00
Chile	8 days	£10.50	5 days	£25.00
China	9 days	£10.50	6 days	£20.00
Colombia	11 days	£10.50	5 days	£25.00
Cook Islands	8 days	£10.50	7 days	£35.00
Croatia	8 days	£6.00	6 days	£22.00
Czech Republic	7 days	£6.00	5 days	£10.00
Denmark	6 days	£5.00	4 days	£12.00
Djibouti	9 days	£10.50	7 days	£30.00
Eritrea	9 days	£10.50	8 days	£30.00
Falkland Islands	8 days	£10.50	N/A	N/A
Faroe Islands	7 days	£6.00	5 days	£25.00
French Guiana	8 days	£10.50	3 days	£40.00
French Southern Territories	8 days	£10.50	N/A	N/A
Gambia	12 days	£10.50	8 days	£30.00
Greenland	6 days	£10.50	N/A	N/A
Guadeloupe	8 days	£10.50	3 days	£30.00
Guyana	8 days	£10.50	6 days	£40.00
Hong Kong	8 days	£10.50	4 days	£20.00
Hungary	8 days	£6.00	6 days	£14.00
India	11 days	£10.50	5 days	£20.00
Indonesia	12 days	£10.50	5 days	£20.00
Jamaica	8 days	£10.50	5 days	£25.00
Kazakhstan	13 days	£10.50	7 days	£22.00
Kenya	8 days	£10.50	4 days	£20.00
Kiribati	8 days	£10.50	N/A	N/A
Kyrgyzstan	13 days	£10.50	8 days	£22.00
Latvia	9 days	£6.00	7 days	£16.00
Lithuania	9 days	£6.00	7 days	£16.00
Macao S.A.R. of China	8 days	£10.50	5 days	£22.00
Madagascar	9 days	£10.50	7 days	£30.00
Maldives	9 days	£10.50	7 days	£35.00
Marshall Islands	8 days	£10.50	N/A	N/A
Mexico	8 days	£10.50	6 days	£20.00
Moldova	9 days	£6.00	6 days	£35.00
Morocco	8 days	£10.50	4 days	£25.00
Nepal	9 days	£10.50	7 days	£22.00
New Caledonia	8 days	£10.50	N/A	N/A
New Zealand	8 days	£9.00	5days	£20.00
Niger	8 days	£10.50	4 days	£30.00
Norway	8 days	£6.00	6 days	£30.00
Oman	8 days	£10.50	4 days	£20.00
Pakistan	8 days	£10.50	5 days	£18.00
Palau	8 days	£10.50	N/A	N/A
Panama	11 days	£10.50	5 days	£25.00
Phillipines	8 days	£10.50	5 days	£20.00
Poland	8 days	£6.00	6 days	£12.00
Puerto Rico	8 days	£10.50	4 days	£25.00
Republic of Korea	8 days	£10.50	5 days	£20.00
Romania	9 days	£6.00	7 days	£20.00
Saint Kitts and Nevis	8 days	£10.50	4 days	£30.00
Saint Lucia	8 days	£10.50	4 days	£30.00
Saint Pierre and Miquelon	8 days	£10.50	N/A	N/A
Saint Vincent and the Grenadines	11 days	£10.50	4 days	£30.00
Samoa	8 days	£10.50	N/A	N/A
Sao Tome and Principe	8 days	£10.50	N/A	N/A
Serbia	9 days	£6.00	7 days	£22.00
Seychelles	7 days	£10.50	6 days	£35.00
Singapore	8 days	£10.50	4 days	£18.00
Solomon Islands	8 days	£10.50	N/A	N/A
South Africa	8 days	£10.50	5 days	£18.00
South Georgia / South Sandwich Islands	11 days	£10.50	7 days	£25.00
Sri Lanka	8 days	£10.50	5 days	£18.00
Suriname	10 days	£10.50	7 days	£40.00
Svalbard and Jan Mayen	8 days	£10.50	N/A	N/A
Sweden	8 days	£6.00	6 days	£14.00
Taiwan	8 days	£10.50	4 days	£20.00
Thailand	8 days	£10.50	4 days	£18.00
Togo	9 days	£10.50	5 days	£30.00
Tunisia	8 days	£10.50	5 days	£30.00
Turkey	6 days	£10.50	4 days	£20.00
Turkmenistan	11 days	£10.50	8 days	£30.00
Tuvalu	8 days	£10.50	N/A	N/A
Ukraine	8 days	£6.00	6 days	£22.00
Uruguay	8 days	£10.50	5 days	£25.00
Vanuatu	13 days	£10.50	6 days	£40.00
Viet Nam	10 days	£10.50	5 days	£35.00
Virgin Islands, British	9 days	£10.50	7 days	£30.00

We accept American Express, Visa Debit/Credit, MasterCard, Arcadia Group Store cards, Arcadia Group Gift Cards and PayPal.

If you have paid on your credit card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

Please see www.paypal.com for information on PayPal payments.

The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. Please note that the recipient of any products shipped outside the European Union may also have to pay import duty or other taxes, fees and charges applied by customs or other authorities in the country of receipt. If you are unsure about whether these charges might apply to your order, you should contact your local tax or customs authorities

Further information for overseas customers:

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check the latest applicable local requirements before placing an order.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy. (View the privacy policy).

Burton.co.uk is working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.

Verified by Visa and MasterCard SecureCode follow the same principles as Chip and Pin, by helping to protect your card against unauthorised use when you shop via the Internet.

If your bank or card issuer is already a part of this scheme, then you might have already noticed the Verified by Visa or MasterCard SecureCode page appear when you last made a purchase with a participating retailer on the Internet.

If your bank is yet to introduce this security measure then the following information will explain how it works and the added protection benefits of registering.

Online Protection Benefits

• Shop online with added security and peace of mind.
• Your personal password is linked to your card only, and not to your computer.
• This security scheme will help to prevent unauthorised purchases.

How it works:

When you reach the checkout process at burton.co.uk (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.

This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.

Alternatively you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.

Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment.

For hygiene reasons, we cannot offer refunds on pierced jewellery, underwear or swimwear if the hygiene seal has been removed, if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. This may not apply if there is a fault with your item. Please note, all items that are part of our concession brand collections can only be returned to our website. Our stores will be unable to return these items for you.

How do I make a return?
Returns are simple and easy. If you are not completely happy with your purchase, you can return it free of charge within 14 days of receipt via the following three methods:

-At a convenient drop point, provided by Collect+ (UK Only)
-By post
-To your local Burton store (within 28 days of receipt)

For more information on the above returns methods, please click on the relevant tab above.

Returning goods bought as special offers
If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

Returning faulty goods
If your item is faulty you can return it to us using the freepost returns label (UK Only) and process detailed in the returns page.

7 Day Cooling-Off Period
In addition to our returns policy, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order. If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the delivery charges.

Refunding the Delivery Charge
If we have made a mistake on an item sent to you or it is faulty or damaged we will refund the delivery charges you have paid to receive that item. We will also refund the delivery charges if you are cancelling your purchase within the seven day cooling off period.

Full details of the returns procedure will also be sent to you with your order.

Statutory Rights
Your statutory rights are not affected by our returns policy and you will have the benefit of them too.

Copyright © Burton
Arcadia Group Brands Limited trading as Burton
Registered in England
Company No. 1016191

Registered address: Colegrave House,
70 Berners Street,
London W1T 3NL
VAT No: GB169094336

For your convenience, UK customers can go to your nearest store in the UK, Please ensure that you take your dispatch note with you as your proof of purchase. You will also require the card that was used to purchase the order online. If you are not the cardholder for the order, they will need to be present at the time of return to store to accept the refund back onto their credit/debit card.

As the following brands are for sale in other retailers, refunds and exchanges, can only be made in the original purchase store, as per the burton Refund policy.

Dunlop
Lambretta
Crosshatch
Dissident
Tokyo Laundry
Brave Soul
Ben Sherman Shoes
Loake
Noize (internet only)
Plain Lazy (internet only)
Joystick Junkies (internet only)
Headworx (internet only)
Blend (internet only)
D-Struct (internet only)
Luomo (internet only)
Junk Mail (internet only)
Old Glory (internet only)
Guide London (internet only)

Purchases of these brands from burton.co.uk can only be returned to the internet using the freepost returns label enclosed with the product. This does not affect your statutory rights.

Alternatively, log in to your account and select 'Request a return' from the 'My Orders' section. Click the order number containing the items you want to return and follow the 'Create return' link next to the order number. Please select the items you wish to send back to us with a reason for each. Once you click the 'Create Return' button you will be given a unique Returns Authorisation Number. Write this number along with your name and address in the areas provided on the freepost returns label. Peel off the prepaid label that comes with delivery, stick it to the parcel and post it to us so that we receive it within 14 days of delivery. International customers will not receive a pre-paid label and are required to return unwanted orders at their own cost.

When returning any items using the freepost label, please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.

If you would like to receive your refund quicker, please take the items to be returned to your nearest store where the refund will be processed for you.

Please click here to find your closest store.

For a Return Label Please Click Here

Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money. As long as the returns label provided is used then this return is completely free of charge within the mainland United Kingdom.

The refund will be processed once you're your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund/credit from Burton. You will be refunded onto the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team on 0844 984 0260 with your order number, postcode and new card details. For security reasons, we cannot accept this information via email.

Please note:
Returns cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code from the web if your order has been received more than 14 days before. If you experience any difficulties with the online returns process please Contact Us.

UK customers can also return their order via the Collect+ service. Collect+ has parcel drop points in 3500 local stores in the UK, open early 'til late and 7 days a week, so you can return items at a time and place that suits you.

Go through the same process detailed in our 'Returns by post' section to obtain your returns number. Write this and your order number onto the label attached to the Collect+ leaflet inserted into your order. If you no longer have this leaflet, click here to print off a new Collect+ label.

Take your parcel to any of 3,500 local convenience stores offering Collect+ services. You'll receive proof of postage and a code to track your return online.

Please note: You cannot return a parcel via Collect+ to your local burton store.

You can find your nearest local convenience store offering Collect+ services at www.collectplus.co.uk.

If you change your mind about anything you've ordered, simply return it using the return address label provided within 14 days of receipt and we will refund the cost of the returned items. Before you send it, be sure to log in to your account and select 'Request a return' from the 'My Account’ section of the website. Click the order number containing the items you want to return and follow the 'Create return' link next to the order number. 

Please select the items you wish to send back to us with a reason for each. Once you click the 'Create Return' button you will be given a unique Returns Authorisation Number. Write this number along with your name and address in the areas provided on the returns label. Peel off the label that comes with the delivery, stick it to the parcel and post it to us so that we receive it within 14 days of delivery.

For a Returns Label Please Click Here

Returns are sent at your own cost, and we recommend sending by registered delivery so that the parcel can be tracked if it does not reach us. We take no responsibility for parcels that go missing and cannot offer a refund on items that do not reach us. Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. Without this we cannot refund any money if we do not receive the returned items.

In addition to our returns policy, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products)

Order cancellations must be made in writing to Customer Services quoting your order number. In this case, we will provide a full refund but you must return the cancelled items to us. If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the delivery charges. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

You will need to create an account to purchase on burton.co.uk. This will help you to track your order, create returns, and save your payment and delivery options.

Create your account here.

Log in to your account here.

Click here if you have forgotten your password.

Privacy Policy Statement

At Arcadia Group Brands Limited (trading as Burton) we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.
 
What information do we collect?

We ask for your name, telephone number, home address, email address and age for competitions, prize draws or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Web site to help us develop and improve it further.
 
What the data will be used for?

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you.

We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Arcadia Group Brands Limited (trading as Burton). If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

All email messages and email newsletters will contain information on how you can unsubscribe; or
 send an email to our customer services division, writing "unsubscribe" in the subject heading; or
-call our customer services division by visiting our Contact Us page; or
-write to us at: Customer Services, Arcadia Group Limited, Colegrave House, 70 Berners Street, London W1T 3NL

Arcadia Group Brands Limited is a registered data controller under the Data Protection Act 1998. We comply with the standards, procedures and requirements laid down in the Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

We will not pass your information on to other Arcadia Group companies or other third parties for marketing purposes unless you have agreed for us to do so.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Credit Reference Agency or Fraud Prevention Scheme, which may keep a record of that information. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy.

We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalise your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

At Arcadia Group Brands Limited (trading as Burton) we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.

We ask for your name, telephone number, home address, email address and age for competitions, prize draws or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Web site to help us develop and improve it further.

Cookie Policy

This website uses cookies to collect information.

•  What is a cookie?
•  Use of cookies on this website
•  Our cookies
•  Third party cookies
•  How to manage cookies

What is a cookie?

Cookies are small files of letters and numbers that are downloaded onto your computer or mobile or other handheld device when you access certain websites.  Cookies allow a website to recognise a user’s device and help your browser navigate through the website by allowing you to log in automatically or remembering settings you selected during earlier visits (among other functions).  Cookies do not harm your computer.  If you would like to learn more about cookies in general you can visit www.allaboutcookies.org

Use of cookies on this website

Cookies help us to provide you with a good experience when you browse this website and allow you to make full use of the online shopping and personalised features available on this website.  We do not use cookies to collect or record information such as your name, address or payment details.

We use cookies on this website for the following main purposes:
•    for technical purposes essential for the operation of this website, such as keeping track of your current shopping session and enabling you to proceed to checkout and pay for products;
•    to distinguish you from other users of this website, so we can personalise your shopping experience by making this website and the advertising displayed on it more relevant to your interests and so we can remember choices you make (such as your user name, language or the country you are in) when you return to visit this website;
•    to collect statistical information about how visitors use this website, so we can improve the way this website works and measure the success of competitions and campaigns; and
•    to enable us to fulfil our contractual obligations to third parties, for example to pay a partner if you have made a purchase on this website by following a link from their website. 

Most web browsers automatically accept cookies.  Unless you have adjusted your browser settings so that it will refuse cookies, cookies will be set when you access this website.  By using and browsing this website, you consent to cookies being used in accordance with this Cookie Policy.  If you do not consent, you must either disable cookies or refrain from using this website.  Please go to How To Manage Cookies for information on how to manage and disable cookies.

Our Cookies

Below is a list of the main cookies that are set by us when you access this website and a description of what we use them for:

Cookie Name	Cookie Purpose
userCountry, userCurrencySymbol, user Explicit, userLangId, userLanguage, userPreferredUrl, userprefs, userSalesCatalogId, userStoreId, viewed, WC_ACTIVE_POINTER, WC_AUTHENTICATION, WC_PERSISTENT, WC_SESSION_ESTABLISHED, WC_USERACTIVITY, SessionExists, ShowAlert, arc-33056-recently-viewed, JSESSIONID, mdr_browser	These cookies remember your preferences from previous visits, allow you to add to basket and store your shopping basket.The website wouldn't work for you without them.
_utma, _utmb, _utmc, _utmz	These cookies enable Google Analytics software. It helps us take and analyse visitor information such as browser usage and new visitor numbers. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant. The data stored by these cookies never shows personal details from which your individual identity can be established.
_#env, _#lps, _#sess, _#srchist, _#tsa, _#uid, _#vdf	We work with DC Storm to help make our marketing campaigns more relevant. DC Storm cookies are used to help us see which marketing campaigns you click on and interact with. The data taken does not contain personal details from which your individual identity can be established.
_qsst, _qst, _qubitTracker cookies, _qPageNum_*name of brand*	These cookies enable Qubit analytics software. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant. The data stored by these cookies never shows personal details from which your individual identity can be established.
peerius_ct, peerius_rid, peerius_sess, peerius_user	These cookies enable Peerius software. This software allows us to make recommendations of products that we think might be of interest to you, based on what you and other visitors have viewed
s_cc, s_sq, s_vi	These cookies enable SiteCatalyst analytics software, supplied by Adobe. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.
s_campaign, s_ev20, _#tsa	These cookies show us how you found our website and which website you came from. This helps us know which of our online marketing channels is most effective. They also allow us to reward some external websites for directing you to us.

Flash cookies

We may display video content on burton.co.uk using Adobe Flash Player.  Adobe uses Flash cookies to improve your experience as a user.  If you wish to disable or delete a Flash cookie, please visit Adobe Flashplayer Security Settings.  Please bear in mind that if you disable Flash cookies you will be unable to access certain content on our website which uses Adobe Flash Player, such as videos.

Third party cookies

Some cookies may be set by third parties when you visit this website.  These third parties may be suppliers who partner with us to deliver our website, companies that participate with us in affiliate marketing programmes and other third parties.  These cookies are controlled by the third parties, so please check the third-party websites for more information about these cookies and how to manage them. These third party cookies do not collect personal data from which the third party would be able to identify individual customers.

Some of our third party partners that may set cookies on this website include:

Business Partner	Cookie Purpose
Struq	Struq uses cookies to provide you with personalised adverts when you visit other selected websites. We would like to continue to display content that's relevant to you; however, you can choose to opt out of this type of advertising permanently by visiting http://www.struq.com/consumer-opt-out/index.php. Please note though, that if you delete your cookies too, we'll no longer know that you've opted out, so the banners from Struq will reappear when you visit other selected websites.
Criteo	Criteo uses cookies to provide you with personalised adverts when you visit other selected websites. We would like to continue to display content that's relevant to you; however, you can choose to opt out of this type of advertising permanently by visiting http://www.criteo.com/us/privacy-policy Please note though, that if you delete your cookies too, we'll no longer know that you've opted out, so the banners from Struq will reappear when you visit other selected websites.
ecustomeropinions.com	In order to provide you with a better service, occasionally we'll ask if you'd like to complete a survey. This cookie's sole purpose is to remember if we've asked you to do so recently, and it contains no personal information.
Awin1, Commission Junction, Linkshare, Zanox	These cookies are only set if you get to the confirmation page after checkout. It is used to track whether we then owe any money as a commission to a site (affiliate) which has referred business to us.

Social buttons

If you 'share' burton.co.uk content with friends through social networks – such as Facebook, Google and Twitter - you may be sent cookies from these third party websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Flash cookies

We may display video content on burton.co.uk using Adobe Flash Player.  Adobe uses Flash cookies to improve your experience as a user.  If you wish to disable or delete a Flash cookie, please visit Adobe Flashplayer Security Settings.  Please bear in mind that if you disable Flash cookies you will be unable to access certain content on our website which uses Adobe Flash Player, such as videos.

How to Manage Cookies

You can enable or disable cookies by changing your website browser settings to accept or reject cookies as required. How to do this will depend on the browser you use. We have provided further information below on how to check which browser you use and how to manage cookies.  Please bear in mind that if cookies are not enabled on your computer, your activities will be restricted to browsing this website and you will not be able to add products to your shopping bag and buy them.

Checking which browser you use

If you are using a PC - go to 'Help' and select the 'About' option
If you are using a Mac - click on the Apple menu within the browser and select the 'About' option

Once you know which brower you are using, follow the instructions below to check if you have cookies enabled on your computer:

Checking cookies - PCs

Microsoft Internet Explorer 6,7,8
- Go to 'Tools' at the top of your browser window. Select 'Internet options'. Click on the 'Privacy' tab
- Ensure that your Privacy level is set to Medium or below to enable cookies

Mozilla Firefox
- Go to 'Tools' and select Options
- Click the Privacy icon
- Click on Cookies and choose 'allow sites to set cookies'

Google Chrome
- Go to 'Tools' and select Options
- Click 'Under the Hood'  and select the 'Content settings' button within the 'Privacy' section
- Choose 'Allow local data to be set'

Checking cookies – Macs

Safari on OSX
- Click 'Safari' and select 'Preferences' 
- Click 'Security' then 'Accept cookies'

Mozilla and Netscape on OSX
- Click on 'Mozilla' or 'Netscape' and select 'Preferences'
- Find ‘Cookies’ under 'Privacy & Security'
- Select 'Enable cookies for the originating web site only'

Microsoft Internet Explorer on OSX
- Click 'Explorer' and select 'Preferences'
- Find 'Cookies' under ‘Receiving Files’
- Select 'Never Ask' 

Opera
- Click 'Menu' and select 'Settings'
- Select 'Preferences' and then 'Advanced' 
- Select 'Accept cookies'

If you are not happy with the way that we use cookies then you should delete Burton cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, "Private Browsing" in Firefox and Safari etc.)

In 1903, Montague Burton was only 18 years old when he borrowed £100 from a relative to open the Cross-Tailoring Company in Chesterfield. "Good clothes develop a man's self-respect," was one of Burton's insights. He was dedicated to providing high quality made-to-measure suits at a reasonable price, revolutionizing the industry with his promise of "A five guinea suit for 55 shillings."

At the start of World War I, production changed from suits to uniforms which clothed nearly a quarter of the armed forces. By 1929 Burton had four hundred shops, factories, and mills when the company went public.

Montague Burton was knighted in 1931 for his efforts in "furthering industrial relations and international peace." He was appointed Justice of the Peace, a post he held for many years.

His ambition was not only to clothe the nation and to raise the bar on the quality of life for his employees, but also to co-operate and collaborate with those working for the advancement of culture and education worldwide. The House of Burton played a major role in creating the United Nations Association.

In 1934, the Princess Royal Mary visited the Burton factory in Leeds where she met throngs of cheering factory girls and complimented Sir Montague on his magnificent achievement in creating a pioneering welfare system for the workers.

On the eve of World War II, The House of Burton again turned to the production of uniforms for the troops. After the war, Burton produced a suit for war veterans nicknamed "The Full Monty".

In 1952 Sir Montague passed away. At the time of his death the company was the largest multiple tailor in the world.

In 1966 the Burton legacy lived on, suiting the England World Cup winners.

In 1967 Arcadia became the new corporate title for the House of Burton.

In 1999 Burton became the F.A. Official Supplier for the England squad providing suits for Euro 2000 and the World Cup 2002 teams.

In 2002 Philip Green acquired the Arcadia Group and became the first sole owner since Sir Montague Burton himself.

The quality of our service to you is of the most highest importance to us. From the knowledge of our in-store assistants, to the purchase you make, we make sure your shopping experience is easy and comfortable.

Complementing our in-store service we offer the following online:

    •    Size guide
    •    Delivery Details
    •    Store Locator

Plus once you've placed your order you can track your delivery status by using the tracking number provided in your dispatch email.

Ethical policy is really important to us here at Burton.  See our Responsibilities page for details of our Code of Conduct.

BY PHONE

Our friendly and helpful Customer Services team are here to help with any queries you might have.

Internet Customer Services - 0844 984 0260 (Local Rate) 9am - 9pm weekdays and 9am - 5:30pm weekends and UK Bank Holidays

International Customers - +44 844 984 0260 (calls charged at local rate) 9am – 9pm weekdays and 9am – 5.30pm weekends and UK Bank holidays

Retail Customer Services (UK) - 0845 121 4514 (Local Rate) Weekdays 9am- 6:30pm and 9am - 5:30pm weekends and UK Bank Holidays

To find your local store click here

Calls are charged at a local rate and may be recorded or monitored for training purposes. Please note all times are: GMT/BST

BY EMAIL

Click here to use our email form

We will respond to your query as soon as we can.

If your query is regarding your Santander account card then please contact Santander Customer Services on 0844 984 0260. The opening hours are Mon/Tues 8am-8pm, Wed/Thur/Fri 8am-9pm, Sat 8am-7pm, Sunday 9am-6pm. Calls are charged at the National Rate.

For International Customers, please call +44 844 984 0260 (calls charged at local rate). The opening hours are Mon/Tues 8am-8pm, Wed/Thur/Fri 8am-9pm, Sat 8am-7pm, Sunday 9am-6pm.

To find your nearest store please use our store locator.

To view our site map click here.