This site ships to the United Kingdom
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Help & Contact

Welcome to the Burton.co.uk terms and conditions, which apply to all items ordered from Burton Menswear. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding personal information provided by you. We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.

Before placing an order, if you have any queries relating to these terms and conditions, please contact our Customer Services team.

Ordering from burton.co.uk couldn't be easier:

Are you a new customer? Simply follow the steps below:

  1. Browse using the clothing options down the left hand side or enter a product description or number in the search box.
  2. To take a closer look at a product just click on the product image for more information.
  3. When you are ready to buy, choose your size and colour and simply click on add to bag. Look out for any matching or complementary items underneath your selection.
  4. Click on continue shopping or proceed to the checkout.
  5. Make and update any changes to your order and remember to enter and verify your promotional code if you have one.
  6. Click on continue shopping or continue to checkout.
  7. Select new customers and fill in your details to register with us. Make a note of your password, as you will need it to keep track of your order and to shop with us again.
  8. Check your order and choose your delivery option.
  9. Select your method of payment, enter the details then click on confirm and pay.
  10. Make a note of your order number.
  11. We will send you a confirmation email to confirm that we are processing your order and another one when your order has been despatched to our couriers.

Are you a returning customer? Here's a brief reminder on how to shop the Burton website:

  1. Log into your account using your email address and password
  2. Browse using the clothing options down the left hand side or enter a product description or number in the search box. To take a closer look at a product just click on the product image for more information.
  3. When you are ready to buy, choose your size and colour and simply click on add to bag. Look out for any matching or complementary items underneath your selection.
  4. Click on continue shopping or proceed to the checkout.
  5. Make and update any changes to your order and remember to enter and verify your promotional code if you have one.
  6. Click on continue shopping or continue to checkout.
  7. Check your order and choose your delivery option.
  8. Select your method of payment, enter the details then click on confirm and pay.
  9. Make a note of your order number.
  10. We will send you a confirmation email to confirm that we are processing your order.

Placing an order to be delivered to Euro-currency countries

We’ve recently launched a new site for our European customers which ships to Andorra, Austria, Belgium, Estonia, Finland, Germany, Greece, HoSee, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Montenegro, Netherlands, Portugal, San Marino, Slovakia, Spain and Switzerland. Therefore, if you still wish for your order to be delivered outside of the UK then you will need to place your order in our new Euro-currency site. If you would like to change site, then please click on the 'Shipping To' link within the header above.

Delivery from our EU Site

All orders that need to be delivered to the EU can now only be processed through using our new EU site – orders from our UK site will no longer offer delivery to Andorra, Austria, Belgium, Estonia, Finland, Germany, Greece, HoSee, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Montenegro, Netherlands, Portugal, San Marino, Slovakia, Spain and Switzerland.

My Account

If you are an existing registered customer with burton.co.uk, you can still log-in to our new Euro-currency site using your existing username and password. Unfortunately, you will only be able to access information about your previous orders placed on the UK site from the 'My Account' section of the UK site.

Returning an order

If you are a customer using European currency and you're looking to organise a return from a recent order on our UK site, please log-in to the UK site and click on Request a Return from 'My Account'.

FAQs

Click here to see our FAQs.

Delivery Information

We offer two delivery options for customers in the United Kingdom: (1) Standard Delivery and (2) Nominated Day Delivery.  Charges apply to both options.  For further information, including the costs and estimated delivery times, please see "What are your delivery options" in the Delivery section of our FAQs.

Please note that we do not deliver to the Channel Islands and BFPO addresses.

Alternatively, you can collect your items from one of our stores in the UK (excluding stores in department stores and excluding our stores in Northern Ireland).  For further details, please see the Collect From Store section of our FAQs. If you choose this option, we will keep your order in store for ten calendar days after it has arrived. If the order is not collected within the 10 days, we will assume it is unwanted, cancel the order and issue a refund to your original payment method.

 If you have any questions concerning delivery of your order, please contact our Customer Services Team.

UK Standard Delivery

We aim to deliver all mainland UK standard orders in up to 4 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within 7 working days, please contact our Customer Services department.

Standard deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. We aim to deliver standard orders in up to 4 working days to Northern Ireland and 5-8 working days to the Highlands and Islands and AB postcodes. During busy periods, please allow up to 7 working days for delivery to Northern Ireland and 10 working days for delivery to the Highlands and Islands. Our couriers typically deliver Monday to Friday, 8am - 7pm. Please note Saturday and Sunday are not classed as working days for standard deliveries. Saturday delivery is available on our nominated day delivery service.

If you’re not in when our couriers first try to deliver and they cannot find a safe place to leave your parcel, they will leave a card and then attempt to deliver it two more times on the next working days. Please follow the instructions on the card left by the courier to arrange redelivery of your order. If you would like to specify a safe place or a particular neighbour for your parcel to be left with, you can add these instructions in the space provided on the checkout page. Please allow 7 working days before querying your order.

Nominated Day Delivery

If you have placed an order for nominated day delivery this will be delivered by our partner courier company Yodel.

We aim to deliver all main land UK nominated day orders on the day you specify. Next working day delivery is available for orders placed before 9pm Monday - Friday, or before 5pm on Sunday (BST).

Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive and will not arrive on your nominated day. Deliveries to these areas will arrive within seven working days after the date nominated at the checkout. If you decide to have your parcel delivered to an alternative address, we may be able to change it provided the new address is within the same local area as the original address, although this service is not guaranteed.

If you are not in when the courier initially tries to deliver your parcel and they cannot find a safe location to leave the package, they will leave a card explaining that there was an unsuccessful attempt to deliver the parcel. The courier will leave a mobile phone number on the card so that you can arrange another delivery attempt, or arrange to collect your parcel from your local Yodel depot. To use this option, contact Yodel via its online tracking system or automated call system. Details of both can be found on Yodel’s website http://www.yodel.co.uk/. You are required to give Yodel at least 24 hours advance warning if using this facility, so that your parcel can be readied for collection.  Opening times of your local Yodel service centre can be found on the delivery card that the courier will leave after an unsuccessful delivery attempt.

Please note that for security reasons, you will need to present two forms of identification when collecting your parcel, one of each of the following:

1. Photographic (e.g. passport, driving licence)

2. Utility bill or similar, including name and address.

Delivery Service

 

Standard Delivery

Nominated Day Delivery

Collect From Store Standard Delivery

Collect From Store Express Delivery

 

Timeframe
(Up to)

Cost

Timeframe
(Up to)

Cost
(Up to)

Timeframe
(Up to)

Cost

Timeframe
(Up to)

Cost

United Kingdom

Up to 4 working days

£3.95

Delivery on selected day. Next working day when order before 9pm

5.95 delivery charge Monday-Friday. £7.50 for Saturday delivery.

Between 3-7 working days

Free

Order by 7pm (weekdays) or 2pm (Sunday) for next working day delivery

£2.95

Northern Ireland

Up to 4 working days

£3.95

The next working day after the day nominated at checkout

5.95 delivery charge Monday-Friday. £7.50 for Saturday delivery.

Not available at this time

N/A

Not available at this time

N/A

Highlands and Islands

5-7 working days

£3.95

Up to 5 working days after day nominated at the checkout

5.95 delivery charge Monday-Friday. £7.50 for Saturday delivery.

Not available at this time

N/A

Not available at this time

N/A

Channel Islands

3 working days

£5.95

Nominated Day not available at this time

N/A

Not available at this time

N/A

Not available at this time

N/A

Delivery Times

Our couriers typically deliver Monday to Friday, 8am - 7pm. Please note Saturday and Sunday are not classed as working days for standard deliveries. Saturday delivery is available on our nominated day delivery service.

Delivery Address

Please note that we are unable to change a residential address to a business delivery address once the order has been dispatched.

UK Bank Holidays (if applicable)

Please allow an extra working day for standard deliveries.  Please note bank holidays will not be available as delivery days for nominated day delivery.

All times quoted are Greenwich Mean Time (GMT) or British Summer Time (BST) (as applicable).

International Delivery Information

We offer two delivery options for international customers outside the United Kingdom: (1) Stanfard Delivery and (2) Tracked and Faster Delivery.  Charges apply to both options.  For further information, including the costs and estimated delivery times, please see Do you provide international delivery? in the Delivery section of our FAQs.

Please note that we do not deliver to the Channel Islands and BFPO addresses.
If you have any questions concerning delivery of your order, please contact our Customer Services Team.

Shipping to Andorra, Austria, Belgium, Estonia, Finland, Germany, Greece, The Holy See (Vatican City State), Republic of Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Montenegro, Netherlands, Portugal, San Marino, Slovakia, Spain or Switzerland? Shop our European and pay in Euros (€). (If you would like to change site, please click on the country link within the header above).

This site ships to the UK and rest of the world in Sterling (£)

Can't find your country? We're sorry but this means we do not ship to your country right now. However, you can still browse our site for the latest style advice.

See below for full details on international delivery.

 

Standard Delivery*

Tracked and Faster**

Country

Timeframe (up to)

Delivery Charge

Timeframe

Delivery Charge

Albania

8 days

£6.00

5 days

£25.00

Anguilla

8 days

£10.50

4 days

£30.00

Argentina

8 days

£10.50

4 days

£25.00

Armenia

10 days

£6.00

6 days

£30.00

Australia

9 days

£9.00

4 days

£20.00

Azerbaijan

10 days

£10.50

7 days

£22.00

Bahamas

8 days

£10.50

3 days

£40.00

Bangladesh

9 days

£10.50

5 days

£20.00

Barbados

8 days

£10.50

4 days

£30.00

Bermuda

8 days

£10.50

4 days

£30.00

Bolivia

11 days

£10.50

6 days

£25.00

Bosnia and Herzegovina

7 days

£6.00

5 days

£22.00

Brazil

9 days

£10.50

5 days

£20.00

Brunei

10 days

£10.50

4 Days

£18.00

Bulgaria

9 days

£6.00

6 days

£25.00

Cambodia

8 days

£10.50

6 days

£25.00

Canada

8 days

£7.50

3 days

£20.00

Cayman Islands

8 days

£10.50

4 days

£30.00

Central African Republic

10 days

£10.50

8 days

£30.00

Chile

8 days

£10.50

4 days

£25.00

China

9 days

£10.50

5 days

£20.00

Colombia

11 days

£10.50

4 days

£25.00

Cook Islands

8 days

£10.50

9 days

£35.00

Croatia

8 days

£6.00

5 days

£22.00

Czech Republic

 7 days

£6.00

4 days

£10.00

Denmark

 6 days

£5.00

3 days

£12.00

Djibouti

9 days

£10.50

6 days

£30.00

Eritrea

9 days

£10.50

7 days

£30.00

Falkland Islands

8 days

£10.50

N/A

N/A

Faroe Islands

7 days

£6.00

9 days

£25.00

French Guiana

8 days

£10.50

6 days

£40.00

Gambia

12 days

£10.50

7 days

£30.00

Greenland

6 days

£10.50

N/A

N/A

Guadeloupe

8 days

£10.50

4 days

£30.00

Guyana

8 days

£10.50

5 days

£40.00

Hong Kong

8 days

£10.50

3 days

£20.00

Hungary

8 days

£6.00

5 days

£14.00

India

11 days

£10.50

4 days

£20.00

Indonesia

12 days

£10.50

4 days

£20.00

Jamaica

8 days

£10.50

4 days

£25.00

Kazakhstan

13 days

£10.50

6 days

£22.00

Kenya

8 days

£10.50

3 days

£20.00

Kiribati

8 days

£10.50

N/A

N/A

Kyrgyzstan

13 days

£10.50

7 days

£22.00

Latvia

9 days

£6.00

8 days

£16.00

Lithuania

9 days

£6.00

6 days

£16.00

Macao S.A.R. of China

8 days

£10.50

4 days

£22.00

Madagascar

9 days

£10.50

6 days

£30.00

Maldives

9 days

£10.50

6 days

£35.00

Marshall Islands

8 days

£10.50

N/A

N/A

Mexico

8 days

£10.50

5 days

£20.00

Moldova

9 days

£6.00

5 days

£35.00

Morocco

8 days

£10.50

3 days

£25.00

Nepal

9 days

£10.50

6 days

£22.00

New Caledonia

8 days

£10.50

N/A

N/A

New Zealand

8 days

£9.00

4 days

£20.00

Niger

8 days

£10.50

8 days

£30.00

Norway

8 days

£6.00

6 days

£30.00

Oman

8 days

£10.50

3 days

£20.00

Pakistan

8 days

£10.50

5 days

£18.00

Palau

8 days

£10.50

N/A

N/A

Panama

11 days

£10.50

4 days

£25.00

Phillipines

8 days

£10.50

5 days

£20.00

Poland

8 days

£6.00

5 days

£12.00

Puerto Rico

8 days

£10.50

5 days

£25.00

Republic of Korea

8 days

£10.50

4 days

£20.00

Romania

9 days

£6.00

6 days

£20.00

Saint Kitts and Nevis

8 days

£10.50

5 days

£30.00

Saint Lucia

8 days

£10.50

3 days

£30.00

Saint Pierre and Miquelon

8 days

£10.50

N/A

N/A

Saint Vincent and the Grenadines

11 days

£10.50

3 days

£30.00

Samoa

8 days

£10.50

N/A

N/A

Sao Tome and Principe

8 days

£10.50

N/A

N/A

Serbia

9 days

£6.00

6 days

£22.00

Seychelles

7 days

£10.50

9 days

£35.00

Singapore

8 days

£10.50

4 days

£18.00

Solomon Islands

8 days

£10.50

N/A

N/A

South Africa

8 days

£10.50

4 days

£18.00

South Georgia / South Sandwich Islands

11 days

£10.50

6 days

£25.00

Sri Lanka

8 days

£10.50

4 days

£18.00

Suriname

10 days

£10.50

6 days

£40.00

Svalbard and Jan Mayen

8 days

£10.50

N/A

N/A

Sweden

8 days

£6.00

5 days

£14.00

Taiwan

8 days

£10.50

3 days

£20.00

Thailand

8 days

£10.50

3 days

£18.00

Togo

9 days

£10.50

8 days

£30.00

Tunisia

8 days

£10.50

4 days

£30.00

Turkey

6 days

£10.50

3 days

£20.00

Turkmenistan

11 days

£10.50

7 days

£30.00

Tuvalu

8 days

£10.50

N/A

N/A

Ukraine

8 days

£6.00

4 days

£22.00

Uruguay

8 days

£10.50

5 days

£25.00

Vanuatu

13 days

£10.50

6 days

£40.00

Viet Nam

10 days

£10.50

4 days

£35.00

Virgin Islands, British

9 days

£10.50

9 days

£30.00


** Days quoted are in working days pre 14:00 GMT/BST cut off

Delivery Promotions

We may run delivery promotions from time to time. Please see Promotions section of these terms and conditions to check whether we are running any at this time.

Title Retention

Any items ordered remain our property until we receive full payment.

Delivery Information

You can now order products on our website and collect them from a Dorothy Perkins, Miss Selfridge, Wallis, Evans or Outfit* store, instead of having them sent to your home.

This service is available at mainland UK stores but excludes Channel Islands, Isle of Man, Northern Ireland and some areas of the Highlands.

How it works

1. Choose your store

Use the store finder within the checkout to find your nearest participating store.

We offer two collect from store options: Standard Delivery (Free) and Express Delivery (£2.95).

Collect from Store Standard Delivery* - If you select this option, we will aim to deliver your order between 3 and 7 days from the date you placed it.   However, sometimes during sale periods or other busy periods deliveries might take longer.  Your estimated delivery date will be indicated on the store finder page within the checkout.

*Collect from Store Standard Delivery is not available to Outfit stores.

Collect from Store Express Delivery - Order by 8pm (weekdays) or 2pm (Sunday) for next working day delivery for only £2.95.

2. We'll email you

We'll send you an email when your order is ready to collect. After you have received it, you can collect your order at any time during the day, according to the store opening hours. For details, please see our store finder.

3. Collect from store

Come into store to collect your order, bringing your confirmation email and the card that you paid with. If you have paid by Paypal please bring the card that links to your Paypal account. We will keep your order in store for ten calendar days after it has arrived. If the order is not collected within the 10 days, we will assume it is unwanted, cancel the order and issue a refund to your original payment method.

4. Returns

We have the same returns policy for Collect From Store as in-store returns. You can return your order within 1 month of receipt. Please note this date begins on the date that we send you an order dispatch.

Products can be returned either to a Burton store, or to Burton.co.uk by post or Collect +. Products can’t be returned to Dorothy Perkins, Miss Selfridge, Wallis, Evans or Outfit collection points.

Delivery service (UK only)

Collect From Store Standard Delivery

Collect From Store Express Delivery

Timeframe
(Up to)

Cost

Timeframe
(Up to)

Cost
(Up to)

Between 3 - 7 working days

Free

Order by 7pm (weekdays) or 2pm (Sunday) for next working day delivery

£2.95

 

For Nominated Day Deliveries Within The UK

If you have selected a specific delivery day log on to http://www.myyodel.co.uk/ and use the tracking number provided in your despatch email or click the link in your despatch email. Please allow 24 hrs from receipt of the email before tracking your order. Please note that your order can arrive at any time between 7am and 9pm on your Nominated Delivery Day, however, they can deliver later in the evening during busier periods. If you haven't got your tracking number, please contact Customer Services by clicking here.

For Standard Deliveries Within The UK

Log onto www.hermes-europe.co.uk and use the tracking number and delivery postcode provided in your dispatch email. Please allow 36 hours from receipt of the email before tracking your order.

For International Deliveries

If you wish to track your order and your tracking number begins with EK, please visit: www.parcelforce.com, if your tracking number begins with 1550. please visit: http://www.dpd.co.uk/

If your tracking number begins with RML, unfortunately we are unable to track your parcel - please check our website for delivery times
.

Please allow 5 working days before querying your order. We can check your order status and give you an update. Email us with the date your order was placed, your reference number for each order, your full name, billing address and phone number.

Price & Payment Options

We accept American Express, Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo, Arcadia Group Store cards and PayPal.

If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

Please see www.paypal.com for information on PayPal payments.

The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. The delivery charges will depend on the delivery option that you choose and will be shown during the checkout process.  

Further Information For Overseas Customers

We charge you for your order in Pounds Sterling. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Please note that customers outside of the European Union will be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt. If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities.

Credit Card Validation

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy. (View the privacy policy).

Online Shopping Made Safe

We are working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online. Please click here to find more information and how to register your card.

Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.

Gift Cards

Your Gift Card can be used online or in any store (Burton, Dorothy Perkins, Evans, Miss Selfridge, Outfit, Topshop, Topman and Wallis in the UK) excluding those within department stores.

You can use up to 5 Gift Cards in any one transaction. Please retain the original gift card(s) when completing an order online as this may be required at a later date if you return your purchases.

When using gift cards in conjunction with other payment methods, the full value of the Gift Card will be taken first, and any remaining balance will be charged to your additional payment method.

Returns on orders with spilt payment will have the Gift Card credited first, with the remaining balance being credited to the debit/credit card used at the time of purchase.

Student Discount Online

NUS Cardholders, NUS Extra Cardholders and Irish Travel Cardholders receive 10% off purchases with a valid NUS, NUS Extra or Irish Travel card. To redeem the discount enter your student card number at the checkout. Discount is not available on giftcards or store card payments. We reserve the right to terminate this discount without notice. Discount is only valid for NUS, NUS Extra and Irish Travel cardholders and is non transferable.

Student Discount In Store

Students receive 10% off purchases with any valid student card. To redeem the discount please show a valid student card at the checkout. Discount is not available on giftcards or store card payments. We reserve the right to terminate this discount without notice. We reserve the right to not accept ID that we deem invalid or fraudulent.

Returns Policy

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt, in the case of returns by post, and 28 days of receipt, in the case of returns to store (excluding department stores). To return an item by post, use the freepost returns label included within your order. See returns by post (all countries) for details. Refunds will be credited to your original method of payment.

In the interests of hygiene we do not offer refunds on underwear or swimwear if the hygiene seal has been removed, or pierced jewellery or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact and with the despatch note you received enclosed.

Please note, not all items can be returned to store.  All items that are part of our concession brand collections can only be returned by post. These items are clearly marked on your despatch note with an ‘**’ at the end of the product description.

You also have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order.  Please see Right To Cancel for details.

Your statutory rights are not affected by our returns policy.

How do I make a return?

Returns are simple and easy. If you are not completely happy with your purchase, you can return it free of charge within 14 days of receipt via the following three methods:

UK Customers

Return methods Cost Return period Timescale for refund
Store - fastest Free 28 days of receipt Immediately
Post - fast Free 14 days of receipt up to 28 days
Collect + - fast Free 14 days of receipt up to 28 days


For more information on the above returns methods, please click on the relevant tab above.

International customers

By post only - returns are sent at your own cost.


Gift cards

Returns on orders with spilt payment will have the Gift Card credited first, with the remaining balance being credited to the debit/credit card used at the time of purchase.

Returning goods bought as special offers

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.


Returning goods which are of unsatisfactory quality or unfit for purpose

Customers in the UK and EIRE can return these items to us using the freepost returns label enclosed with their order or download a freepost returns label here. Alternatively you can return them to our UK or EIRE stores (excluding those in department stores).  Refunds will be credited to your original method of payment.
International customers can only return these items by post.
For further information on how to return items by post please see How do I return an item by post? in the Returns section of our FAQs.
Returning faulty goods

If your item is faulty you can return it to us using the freepost returns label (UK Only) and process detailed in the returns page.

7 Day Cooling-Off Period

In addition to our returns policy, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order. If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the delivery charges.

Refunding the Delivery Charge

If we have made a mistake on an item sent to you or it is faulty or damaged we will refund the delivery charges you have paid to receive that item. We will also refund the delivery charges if you are cancelling your purchase within the seven day cooling off period.

Full details of the returns procedure will also be sent to you with your order.

Collect From Store

Please note: Products can be returned to a Burton store, by post or collect +. Products can't be returned to collection points.

Statutory Rights

Your statutory rights are not affected by our returns policy and you will have the benefit of them too.

Copyright © Burton
Arcadia Group Brands Limited trading as Burton
Registered in England
Company No. 1016191

Registered address: Colegrave House,
70 Berners Street,
London W1T 3NL
VAT No: GB169094336

Returns To Store

For your convenience, customers in the UK and Republic of Ireland can go to their nearest store to return an item, excluding those in department stores. Please ensure that you take your despatch note with you as your proof of purchase. You will also require the card that was used to purchase the order online. If you are not the cardholder for the order, they will need to be present at the time of return to store to accept the refund back onto their credit/debit card.

International customers - Please note: unfortunately we currently do not offer refunds or exchanges on items bought on our website to stores outside of the UK and Republic of Ireland. We are sorry for any inconvenience this may cause you.

Return By Post

You can return an item by post within 14 days of receipt. Customers in the UK and EIRE will receive a freepost returns label with their order.  International customers will not receive a freepost returns label and are required to return unwanted orders at their own cost.

Please see "How do I return an item by post?" in the Returns section of our FAQs for information on how to make a return by post.

Please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.

The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refund to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from burtonmenswear. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our Customer Services Team with your order number, postcode and new card details.

If you have any questions, please contact our Customer Services Team.

Note: Returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code online if more than 14 days has passed since you received the items.  See "How do I return an item by post?" in the Returns section of our FAQs for information on how to obtain a Returns Authorisation Number. If you experience any difficulties with the online returns process please contact us at customer.service@burtonmenswear.com.



Return By Collect+

UK customers can also return their order via the Collect+ service. Collect+ has parcel drop points in 3500 local stores in the UK, open early 'til late and 7 days a week, so you can return items at a time and place that suits you.

Go through the same process detailed in our 'Returns by post' section to obtain your returns number. Write this and your order number onto the label attached to the Collect+ leaflet inserted into your order. If you no longer have this leaflet, click here to print off a new Collect+ label.

Take your parcel to any of 3,500 local convenience stores offering Collect+ services. You'll receive proof of postage and a code to track your return online.

Please note: You cannot return a parcel via Collect+ to your local burton store.

You can find your nearest local convenience store offering Collect+ services at www.collectplus.co.uk.


Types Of Returns

Returning Goods Bought As Special Offers

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.

Returning Goods Which Are Of Unsatisfactory Quality For Purpose

Customers in the UK can return these items to us using the freepost returns label enclosed with their order or download a freepost returns label here. Alternatively you can return them to our UK (excluding those in department stores).  Refunds will be credited to your original method of payment.

International customers can only return these items by post.

For further information on how to return items by post please see "How do I return an item by post?" in the Returns section of our FAQs.

 

International Returns

We guarantee to refund any item purchased on our website that you are not completely happy with when you return it to us in a saleable condition by post within 14 days of receipt. International purchases can only be returned by post. You are required to return unwanted orders at your own cost. Our stores outside of the UK and Republic of Ireland currently do not offer refunds or exchanges on any items purchased online. We are sorry for any inconvenience this may cause you.

Refunds will be credited to your original method of payment. In the interests of hygiene we do not offer refunds on underwear or swimwear if the hygiene seal has been removed, or pierced jewellery or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact and with the despatch note you received enclosed.

If you are a customer in the European Union you have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order.  Please see Right To Cancel (EU Customers) for details.


Right To Cancel

In addition to our returns policy, if you are a customer in the European Union you have the right to cancel your contract with us within 14 calendar days from the day after the date you received your order.  This right does not apply to the following items: (1) items that have been sealed for hygiene reasons (e.g make-up, underwear, swimwear or pierced jewellery) if the seal has been broken; (2) CDs and DVDs if the seal has been broken; and (3) items that have been made to the customer’s specification or that are personalised.  You will be responsible for the cost of returning a cancelled order to us.

To exercise your right to cancel follow the steps below:

1. Log into your account at [insert website] , download the cancellation form provided in the “my account” section and include it with the items when you return them.

We will refund to you the price paid for the items and (unless you did not pay for delivery) the delivery charges that you paid up to a maximum amount of the cost of our Standard Delivery option.  You will be refunded to your original method of payment within 14 calendar days of our receipt of the cancelled items or, if earlier, within 14 days from the day we receive proof of return from you. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

Please note: if you do not wish to cancel your entire contract and just want to return some of the items in your order you can return them in accordance with out standard return policy.  Please see either UK & EIRE Returns Policy or International Returns Policy (depending on where you are) for details.

Statutory Rights

Your UK statutory rights are not affected by our returns policy.

My Account

You will need to create an account to purchase on burton.co.uk. This will help you to track your order, create returns, and save your payment and delivery options.

Create your account here.

Log In

Log in to your account here.

Forgotten Password

Click here if you have forgotten your password.

Site Security

Burton.co.uk is working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.

Verified by Visa and MasterCard SecureCode follow the same principles as Chip and Pin, by helping to protect your card against unauthorised use when you shop via the Internet.

If your bank or card issuer is already a part of this scheme, then you might have already noticed the Verified by Visa or MasterCard SecureCode page appear when you last made a purchase with a participating retailer on the Internet.

If your bank is yet to introduce this security measure then the following information will explain how it works and the added protection benefits of registering.

Online protection benefits

  • Shop online with added security and peace of mind.
  • Your personal password is linked to your card only, and not to your computer.
  • This security scheme will help to prevent unauthorised purchases.

How it works

When you reach the checkout process at burton.co.uk (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.

This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.

Alternatively you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.

Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.

Accredited retailer

Burton is an ISIS accredited retailer and www.burton.co.uk is verified as an ISIS compliant website.
To find out more please go to www.imrg.org/isis

Comodo secured

This Web site can secure your private information using a Comodo SSL Certificate. Information exchanged with any address beginning with https is encrypted using SSL before transmission.


Privacy Policy

Welcome to the Burton.co.uk terms and conditions, which apply to all items ordered from Burton.co.uk. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our privacy policy regarding personal information provided by you. We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.

Before placing an order, if you have any queries relating to these terms and conditions, please contact our customer services team.

Privacy Policy Statement

At Burton Trading Limited trading as Burton we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.
 
What information do we collect?

We ask for your name, telephone number, home address, email address and age for competitions, prize draws or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Web site to help us develop and improve it further.
 
What the data will be used for?

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you.

We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Burton Trading Limited trading as Burton. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

All email messages and email newsletters will contain information on how you can unsubscribe; or
 send an email to our customer services division, writing "unsubscribe" in the subject heading; or
-call our customer services division by visiting our Contact Us page; or
-write to us at: Customer Services, Arcadia Group Limited, Colegrave House, 70 Berners Street, London W1T 3NL

Burton Trading Limited is a registered data controller under the Data Protection Act 1998. We comply with the standards, procedures and requirements laid down in the Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

We will not pass your information on to other Arcadia Group companies or other third parties for marketing purposes unless you have agreed for us to do so.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Credit Reference Agency or Fraud Prevention Scheme, which may keep a record of that information. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy.

We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalise your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

At Burton Trading Limited trading as Burton we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.

We ask for your name, telephone number, home address, email address and age for competitions, prize draws or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Web site to help us develop and improve it further.

Cookie policy

This website uses cookies to collect information.

•  What is a cookie?
•  Use of cookies on this website
•  Our cookies
•  Third party cookies
•  How to manage cookies

What is a cookie?

Cookies are small files of letters and numbers that are downloaded onto your computer or mobile or other handheld device when you access certain websites.  Cookies allow a website to recognise a user’s device and help your browser navigate through the website by allowing you to log in automatically or remembering settings you selected during earlier visits (among other functions).  Cookies do not harm your computer.  If you would like to learn more about cookies in general you can visit www.allaboutcookies.org

Use of cookies on this website

Cookies help us to provide you with a good experience when you browse this website and allow you to make full use of the online shopping and personalised features available on this website.  We do not use cookies to collect or record information such as your name, address or payment details.

We use cookies on this website for the following main purposes:
•    for technical purposes essential for the operation of this website, such as keeping track of your current shopping session and enabling you to proceed to checkout and pay for products;
•    to distinguish you from other users of this website, so we can personalise your shopping experience by making this website and the advertising displayed on it more relevant to your interests and so we can remember choices you make (such as your user name, language or the country you are in) when you return to visit this website;
•    to collect statistical information about how visitors use this website, so we can improve the way this website works and measure the success of competitions and campaigns; and
•    to enable us to fulfil our contractual obligations to third parties, for example to pay a partner if you have made a purchase on this website by following a link from their website. 

Most web browsers automatically accept cookies.  Unless you have adjusted your browser settings so that it will refuse cookies, cookies will be set when you access this website.  By using and browsing this website, you consent to cookies being used in accordance with this Cookie Policy.  If you do not consent, you must either disable cookies or refrain from using this website.  Please go to How To Manage Cookies for information on how to manage and disable cookies.

Our cookies

Below is a list of the main cookies that are set by us when you access this website and a description of what we use them for:

Cookie Name Cookie Purpose
userCountry, userCurrencySymbol, user Explicit, userLangId, userLanguage, userPreferredUrl, userprefs, userSalesCatalogId, userStoreId, viewed, WC_ACTIVE_POINTER, WC_AUTHENTICATION, WC_PERSISTENT, WC_SESSION_ESTABLISHED, WC_USERACTIVITY, SessionExists, ShowAlert, arc-33056-recently-viewed, JSESSIONID, mdr_browser These cookies remember your preferences from previous visits, allow you to add to basket and store your shopping basket.The website wouldn't work for you without them.
_utma, _utmb, _utmc, _utmz These cookies enable Google Analytics software. It helps us take and analyse visitor information such as browser usage and new visitor numbers. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.
The data stored by these cookies never shows personal details from which your individual identity can be established.
_#env, _#lps, _#sess, _#srchist, _#tsa, _#uid, _#vdf We work with DC Storm to help make our marketing campaigns more relevant. DC Storm cookies are used to help us see which marketing campaigns you click on and interact with. The data taken does not contain personal details from which your individual identity can be established.
_qsst, _qst, _qubitTracker cookies, _qPageNum_*name of brand* These cookies enable Qubit analytics software. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant. The data stored by these cookies never shows personal details from which your individual identity can be established.
peerius_ct, peerius_rid, peerius_sess, peerius_user
These cookies enable Peerius software. This software allows us to make recommendations of products that we think might be of interest to you, based on what you and other visitors have viewed
s_cc, s_sq, s_vi These cookies enable SiteCatalyst analytics software, supplied by Adobe. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.
s_campaign, s_ev20, _#tsa These cookies show us how you found our website and which website you came from. This helps us know which of our online marketing channels is most effective. They also allow us to reward some external websites for directing you to us.



Flash cookies

We may display video content on burton.co.uk using Adobe Flash Player.  Adobe uses Flash cookies to improve your experience as a user.  If you wish to disable or delete a Flash cookie, please visit Adobe Flashplayer Security Settings.  Please bear in mind that if you disable Flash cookies you will be unable to access certain content on our website which uses Adobe Flash Player, such as videos.


Third party cookies


Some cookies may be set by third parties when you visit this website.  These third parties may be suppliers who partner with us to deliver our website, companies that participate with us in affiliate marketing programmes and other third parties.  These cookies are controlled by the third parties, so please check the third-party websites for more information about these cookies and how to manage them. These third party cookies do not collect personal data from which the third party would be able to identify individual customers.

Some of our third party partners that may set cookies on this website include:

Business Partner Cookie Purpose
Struq Struq uses cookies to provide you with personalised adverts when you visit other selected websites. We would like to continue to display content that's relevant to you; however, you can choose to opt out of this type of advertising permanently by visiting http://www.struq.com/consumer-opt-out/index.php. 
Please note though, that if you delete your cookies too, we'll no longer know that you've opted out, so the banners from Struq will reappear when you visit other selected websites.
Criteo Criteo uses cookies to provide you with personalised adverts when you visit other selected websites. We would like to continue to display content that's relevant to you; however, you can choose to opt out of this type of advertising permanently by visiting
http://www.criteo.com/us/privacy-policy
Please note though, that if you delete your cookies too, we'll no longer know that you've opted out, so the banners from Struq will reappear when you visit other selected websites.
ecustomeropinions.com
In order to provide you with a better service, occasionally we'll ask if you'd like to complete a survey. This cookie's sole purpose is to remember if we've asked you to do so recently, and it contains no personal information.
Awin1, Commission Junction, Linkshare, Zanox
These cookies are only set if you get to the confirmation page after checkout. It is used to track whether we then owe any money as a commission to a site (affiliate) which has referred business to us.



Social buttons

If you 'share' burton.co.uk content with friends through social networks – such as Facebook, Google and Twitter - you may be sent cookies from these third party websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Flash cookies

We may display video content on burton.co.uk using Adobe Flash Player.  Adobe uses Flash cookies to improve your experience as a user.  If you wish to disable or delete a Flash cookie, please visit Adobe Flashplayer Security Settings.  Please bear in mind that if you disable Flash cookies you will be unable to access certain content on our website which uses Adobe Flash Player, such as videos.

How to Manage Cookies


You can enable or disable cookies by changing your website browser settings to accept or reject cookies as required. How to do this will depend on the browser you use. We have provided further information below on how to check which browser you use and how to manage cookies.  Please bear in mind that if cookies are not enabled on your computer, your activities will be restricted to browsing this website and you will not be able to add products to your shopping bag and buy them.

Checking which browser you use

If you are using a PC - go to 'Help' and select the 'About' option
If you are using a Mac - click on the Apple menu within the browser and select the 'About' option

Once you know which brower you are using, follow the instructions below to check if you have cookies enabled on your computer:

Checking cookies - PCs

Microsoft Internet Explorer 6,7,8,9,10

- Go to 'Tools' at the top of your browser window. Select 'Internet options'. Click on the 'Privacy' tab
- Ensure that your Privacy level is set to Medium or below to enable cookies

Mozilla Firefox

- Go to 'Tools' and select Options
- Click the Privacy icon
- Click on Cookies and choose 'allow sites to set cookies'

Google Chrome

- Go to 'Tools' and select Options
- Click 'Under the Hood'  and select the 'Content settings' button within the 'Privacy' section
- Choose 'Allow local data to be set'

Checking cookies – Macs

Safari on OSX

- Click 'Safari' and select 'Preferences' 
- Click 'Security' then 'Accept cookies'

Mozilla and Netscape on OSX

- Click on 'Mozilla' or 'Netscape' and select 'Preferences'
- Find ‘Cookies’ under 'Privacy & Security'
- Select 'Enable cookies for the originating web site only'

Microsoft Internet Explorer on OSX

- Click 'Explorer' and select 'Preferences'
- Find 'Cookies' under ‘Receiving Files’
- Select 'Never Ask' 

Opera

- Click 'Menu' and select 'Settings'
- Select 'Preferences' and then 'Advanced' 
- Select 'Accept cookies'

If you are not happy with the way that we use cookies then you should delete Burton cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, "Private Browsing" in Firefox and Safari etc.)


Size Guide

Click here to see our Size Guide.

History Heritage

In 1903, Montague Burton was only 18 years old when he borrowed £100 from a relative to open the Cross-Tailoring Company in Chesterfield. "Good clothes develop a man's self-respect," was one of Burton's insights. He was dedicated to providing high quality made-to-measure suits at a reasonable price, revolutionizing the industry with his promise of "A five guinea suit for 55 shillings."

At the start of World War I, production changed from suits to uniforms which clothed nearly a quarter of the armed forces. By 1929 Burton had four hundred shops, factories, and mills when the company went public.

Montague Burton was knighted in 1931 for his efforts in "furthering industrial relations and international peace." He was appointed Justice of the Peace, a post he held for many years.

His ambition was not only to clothe the nation and to raise the bar on the quality of life for his employees, but also to co-operate and collaborate with those working for the advancement of culture and education worldwide. The House of Burton played a major role in creating the United Nations Association.

In 1934, the Princess Royal Mary visited the Burton factory in Leeds where she met throngs of cheering factory girls and complimented Sir Montague on his magnificent achievement in creating a pioneering welfare system for the workers.

On the eve of World War II, The House of Burton again turned to the production of uniforms for the troops. After the war, Burton produced a suit for war veterans nicknamed "The Full Monty".

In 1952 Sir Montague passed away. At the time of his death the company was the largest multiple tailor in the world.

In 1966 the Burton legacy lived on, suiting the England World Cup winners.

In 1967 Arcadia became the new corporate title for the House of Burton.

In 1999 Burton became the F.A. Official Supplier for the England squad providing suits for Euro 2000 and the World Cup 2002 teams.

In 2002 Philip Green acquired the Arcadia Group and became the first sole owner since Sir Montague Burton himself.

The Burton Service

The quality of our service to you is of the most highest importance to us. From the knowledge of our in-store assistants, to the purchase you make, we make sure your shopping experience is easy and comfortable.

Complementing our in-store service we offer the following online:

    •    Size guide
    •    Delivery Details
    •    Store Locator

Plus once you've placed your order you can track your delivery status by using the tracking number provided in your dispatch email.

Ethical Policy

Ethical policy is really important to us here at Burton.  See our Responsibilities page for details of our Code of Conduct.

By Phone

Our friendly and helpful Customer Services team are here to help with any queries you might have.
Our Customer Care Department is open as follows:

UK Customers - UK customers(Calls to 03 numbers cost no more than a national rate call): 0344 984 0260

 -  9am to 11pm (UK time) Monday to Friday
 -  9am to 6pm (UK time) Saturday & Sunday
 -  9am to 5:30pm (UK time) UK Bank Holidays

International Customers
 - 9am to 4am (UK time) Monday to Friday
 - 9am to 6pm (UK time) Saturday & Sunday
 - 9am to 5:30pm (UK time) UK Bank Holidays

EIRE customers (toll free): 1-800 656 700
Germany (toll free): 0800 182 3700
US customers (toll free): 1-844 773 8290
Australian customers (toll free): 1-800 720 481

Retail Customer Services (UK) - 0345 121 4514 (Local Rate) Weekdays 9am- 11pm and 9am - 5:30pm weekends and UK Bank Holidays


To find your local store click here


Calls are charged at a local rate and may be recorded or monitored for training purposes. Please note all times are: GMT/BST

By Email

Click here to use our email form

We will respond to your query as soon as we can.

Burton Mastercard

If you have a query with your Burton MasterCard, you can call NewDay Ltd by phone on 0844 411 1805.  This call will be charged at 5 pence per minute plus your phone company’s access charge. Calls may be recorded and monitored for training and security purposes.

If you have a query with your Burton StoreCard, you can call NewDay Ltd by phone on 0844 411 1804.  This call will be charged at 5 pence per minute plus your phone company’s access charge. Calls may be recorded and monitored for training and security purposes.

Store Locator

To find your nearest store please use our store locator.

Site Map

To view our site map click here.